Technical Coach

Job DetailsRemote Type Optional Work from HomeDescription

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.

In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work s “Best Workplaces for Women.” BH was also ranked in 2018 and 2020 as one of the “Best Workplaces for Millennials. In addition, in 2019, BH was named to the 100 Best Workplaces for Diversity. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Position Summary:

Responsible for preparing, conducting, and evaluating technical training programs and supporting materials. Writes literature and creates materials to be used in programs and designs exercises to enhance facilitated course sessions. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Serves as the Training Team s Yardi product Subject Matter Expert and Point of Contact. Writes and updates Yardi product training course agendas and trains Regional Coaches to facilitate, while serving as the primary facilitation lead for technical webinars.
• Creates and maintains technical procedure manuals and one-sheets for employee use. Collaborates with the Instructional Designer to create video training and other materials when appropriate.
• Works with appropriate corporate support departments involved in all technical implementations or procedure changes. Participates in the testing and troubleshooting and relays findings to the implementation team. Contributes to project management of implementation goal and communication with the group.
• Works closely with internal customers by responding to a KACE Training queue, answering technical training questions, referring customers to training sessions, and identifying need for additional training courses or materials.
• Handles special projects as assigned.

Minimum Qualifications/Skills:

• Minimum of (2) years training/development experience
• A minimum of (2) years property management experience
• Ability to travel with overnight stay up to 30%
• Strong presentation, communication and facilitation skills with the ability and desire to speak in front of groups
• Excellent time management skills; ability to prioritize work functions
• Ability to produce, analyze and measure results of training program
• Ability to learn and institute BH and industry standards
• A positive, team-oriented attitude and an ability to thrive in a fast-paced environment, with an ability to work with a diverse group of people and customers
• Ability to work in an unstructured environment, think both strategically and tactically, and manage complexity and achieve results despite constantly shifting priorities

Desired Qualifications/Skills:

• Bachelor s Degree in Education, Business, Communication, Organizational Development preferred or equivalent combination of training and experience

Work Schedule:8am-5pm, Monday-Friday, or as needed to meet business needs.

Physical Requirements/Environment:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job generally operates in a professional office environment, but may also occasionally operate in an outdoor environment. While performing the duties of this job, employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, constantly operate a computer and other office equipment, communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds.

This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.

The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.

Work Schedule:8am-5pm, Monday-Friday, or as needed to meet business needs

Equal Opportunity Employer. Drug Free workplace. Employment is contingent upon successful completion of a background check, drug screen, and the ability to provide the information necessary to comply with applicable Federal and State COVID-19 vaccination, and/or related testing and safety requirements.