Strategic Operations Support (SOS) Specialist II BTR

Job Details

Company Information

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.

In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Workâ™s “Best Workplaces for Women.” BH was also ranked in 2018 and 2020 as one of the “Best Workplaces for Millennials.❠In addition, in 2019, BH was named to the 100 âœBest Workplaces for Diversity.❠We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Job Description

Responsible for assisting with all aspects of technical application support to end users including second level support and ensuring data integrity by complying with policy and procedures. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Provides application support, including remote support, to install, configure, test, and troubleshoot application hardware and software.
• Evaluates, recommends, and develops business process improvements and enhancements, including creating documentation from concept through implementation.
• Uses the automated help desk ticket management system to access service requests and track progress from creation through resolution while adhering to ticket SLA criteria.
• Completes intermediate & advanced level support problems including timely communication to next tier level of support.
• Assists with one on one training of the property management system with onsite users.
• Perform strategic planning at an organizational, operational and IT level in new property set ups and on boarding process.
• Manage Yardi systems setup for property acquisitions.
• Manages security by taking proper precautions so that the users are allowed access to the necessary and appropriate applications within the property management system in accordance with SOX regulations and controls.
• Create beginner to intermediate SQL queries, with assistance from SOS Specialist III or SOS Manager when appropriate, to review data within tables of property management software and generate or modify packages as necessary to correct data discrepancies while adhering to SOX controls.
• Participates in the analysis, testing and deployment of application upgrades.
• Perform strategic planning at an organizational, operational and IT level in new property set ups and on boarding process.
• Other duties as assigned.

Minimum Qualifications/Skills:

• Minimum 2 – 3 years♠experience in a technical support/helpdesk role
• Minimum of five years♠experience in onsite multi-family or single-family property management with at least one year experience as a Property Manager is preferred for this position. Or minimum of five years in multi-family or single-family property management accounting.
• Proficient with Yardi Core and ancillary products
• Strong troubleshooting, problem-solving and training skills
• Ability to work with clients remotely with or without remote assistance software.
• Effective oral and written communication skills
• Ability to work with a diverse group of people in a collaborative environment
• Ability to handle multiple projects and thrive in a fast-paced environment
• Excellent customer service, timely response and customer focus skills

Desired Qualifications/Skills:

• Associateâ™s degree in computer science or related field
• Bachelorâ™s degree in computer science or related field
• Knowledge of SQL Database Administration
• Familiar with SQL queries

Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.