Workplace Support Specialist

Job Title

Workplace Support Specialist

Job Description Summary

The Workplace Support Specialist (WSS) primarily supports the two Receptions with all Adobe’s employee, customer and guest requirements, ensuring Reception and the Conference spaces are well presented and maintained at all times. The WSS also supports Facilities to deliver an exceptional level of service around the offices, providing effective operations in a neat, clean, compliant, safe and healthy work environment, at all times in a welcoming, positive and professional manner.

Job Description

About the Role

• Greet guests and customers upon arrival and direct them to their destination.
• Answer inquiries about Adobe and direct them to the appropriate department.
• Assist with catering requests and manage coffee machine supplies and maintenance
• Manage incoming mail and parcels, sorting and distributing each day.
• Manage outgoing mail and parcels shipments, keeping tracking and record information
• Monitor and order stationery and catering items for Reception area.
• Daily inspection of all front of house areas, maintaining impeccable standards of presentation
• Regular inspections of Conference rooms throughout the day, ensuring tidy set up as necessary
• Allocate and record Adobe parking spaces, keys, desk nameplates and contact lists
• Coordinate Reception and Conference maintenance (lighting, windows, blinds, furniture etc.)
• Ensure all visitors have relevant Security Access and keep all records up to date.
• Verify employee and visitor badges and observe / report any unusual or suspicious behaviours.
• Be local point of contact for Adobe Security and provide relevant escalation as needed
• Use Visitor Management System (VMS) for issue and management of security passes
• Support Adobe staff with locker nametags and allocations across the floors. *
• Work with Facilities on Work Requests, assisting with timely completion of all works / repairs.
• Ensuring all services are ordered with an approved Purchase Order (PO), and all services received and paid with an invoice, referencing the PO.
• Assist Facilities with third party vendors providing: janitorial services; carpet cleaning; maintenance and repairs; interior plant service and other related vendors.

About you:

• Strong customer service background
• Professional verbal and written communication skills
• Ability to multi-task
• Ability to deal with customers in a high volume contact environment
• Experience in reception, administrative, customer services or retail/hospitality services is preferred
• Competent in MS Office

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from.

• Being part of a growing global company.
• Career development opportunities plus unlimited access to one of the world’s largest online learning libraries LinkedIn learning.
• A truly diverse and inclusive workplace.
• A Supportive and flexible environment.
• A promote from within culture with opportunity to develop and grow.

If you are a strong team player who has a positive outlook and can-do attitude to find solutions quickly and efficiently submit your application today using the Apply button below.

At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients.

The health and safety of our team members is of top priority, therefore, all Cushman & Wakefield controlled Workplaces require staff to be fully vaccinated against COVID-19, with limited exceptions.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.