Workplace Experience Specialist

Job Title

Workplace Experience Specialist

Job Description Summary

The Workplace Experience Specialist role oversees the operations of the entry into the office and ‘arena area’ in the Washington, DC office. This position is split into three areas: reception/concierge; client-facing and hospitality; and operations/audio-visual/technology.

Job Description

• Act as the face of C&W greeting all guests as they come into the space. Provide support in the areas above as required. Act as the first line of response for client/guest requests.

• Regularly assess the space readiness of all areas of the Arena by using the My Workspace App, assist in providing support for employees transitioning to and working within an oversubscribed environment including support for

• Support concierge services including food for meetings, travel and accommodate client requests through the Rise application.

• Must have the ability to understand and explain AV technology as it applies to each individual requirement.

• Complete AV checks of all conference rooms each day ensuring everything is functional and ready for use

• Work closely with the DC Operations Manager to support the office operations. Meet regularly with the Operations Manager regarding clients scheduled in the office and ensure Sr. Leadership is aware.

• Facilitates, understands and oversees the operation of the Arena and Executive Boardroom; My Workspace Kiosk; NextNow solution (a media content integrator for the Arena display)

• Log IT Service Desk tickets as appropriate and service desk tickets within the building management systems as needed.

• Direct all deliveries and vendors, incoming and outgoing. Follow all vendor protocols in place communicate with the lobby security team to announce all expected guests and clients

• Performs other related duties as required or requested.

MINIMUM REQUIREMENTS

• High School Diploma or GED
• 4+ years of administrative support experience
• Executive level professional support experience a plus
• Exposure to project and process management
• Or any similar combination of education and experience
• Proficiency with Microsoft Office Suite and excited about learning new technologies
• A/V equipment experience a plus!
• My Workspace app experience a plus!
• Excellent verbal and written communication skills
• Ability to exercise discretion in dealing with confidential information and highly sensitive issues
• Strong interpersonal skills and problem-solving ability
• Proven record of excellent internal and external customer service
• Excellent attendance and punctuality
• Ability to be in the office 5 days a week 8:30-5:30PM ET (on-site)

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.