Workplace Experience Coordinator (Las Colinas)

Job Title

Workplace Experience Coordinator (Las Colinas)

Job Description Summary

POSITION SUMMARY
The Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for supporting the day-to-day tasks and initiatives of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive employee engagement and retention for our client – ensuring people feel productive, healthy, and happy in a frictionless workplace.
The Workplace Experience Coordinator will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client’s workplace priorities.
We are looking for a hospitality focused, highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

Essential functions and responsibilities

• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding to return to the office safely.
• Act as the captain of assigned space(s) with accountability over the workplace and user experience. This includes being an expert on site-related information, space types, equipment, and technology available to users in the workplace.
• Act as the first line of response for on-site/remote user workplace assistance, technology, and facility related concerns; troubleshooting basic issues providing timely and quality service delivery.
• Regularly assess space readiness ensuring workspaces, conference rooms, and offices are safe and employee ready.
• Proactively identify repairs, maintenance, and updates required to ensure safe and employee ready workplace.
• Log, dispatch, and monitor user requests and work orders related to workplace assistance, facilities management, and technology.
• Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing, and reinforcing protocols & etiquette.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs and identify trends. Share information with leadership and cross functional teams.
• Collaborate with cross-functional teams to provide coordination and administrative support for delivery of workplace services.

Key Competencies

• Communication – Ability to share information through verbal and written word in a professional timely manner.
• EQ – Showcase exceptional emotional intelligence and empathy.
• Organized – Detail oriented, confident, self-starter with exceptional organizational skills.
• Proactive – Maintain a “can do” mentality with the ability to take initiative and act with minimal information.
• Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic.
• Professional – Project an approachable and professional image in personal appearance and demeanor.
• Resilient – Ability to work under pressure, while acting in a calm manner
• Comfortable corresponding and interacting with executive level clients and individuals at all levels.
• Competency in Microsoft Office Suite (Outlook, Excel, PowerPoint, and Word) required.
• Must be able to use laptop, mobile device, and wireless technologies.

Important education

High school diploma. Bachelors degree preferred.

Important experience

Minimum of 2 years of related work experience in hospitality/travel, retail, real estate services, or change management.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

aap/eeo statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

other duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.