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Web Project Manager
We are looking to hire a Web Operations Manager within Greystar’s Enterprise Digital Marketing team to help lead the development and management of the company’s corporate digital presence. This is an exciting time for Greystar, as we look to further grow our business and create a world-class digital experience for the millions of global visitors who reach our site each year. You will contribute to Greystar’s Digital Transformation efforts by helping us create scalable, global digital experiences to solve business problems and seize business opportunities.
As the Web Operations Manager, you will play a key role in shaping how our digital initiatives come to life within our global public web channels. Working side-by-side with the Marketing, Digital Product, and Technology teams, you will manage digital projects of varying sizes and complexity, including launching new websites, implementing prioritized enhancements, prioritizing backlogs and managing day-to-day site operations.
This is a busy, varied, and hands-on role, and the right candidate will be happy both finessing smaller details on the site and helping to develop and deliver strategic initiatives. Our ideal candidate is curious, collaborative, loves solving problems, and has a passion for all things digital.
JOB DESCRIPTION
DUTIES & RESPONSIBILITIES:
- Lead public-facing web development and enhancement projects in partnership with internal clients/stakeholders and external agencies: assess resource requirements, including scope, budget, and technology needs; allocate resources effectively to ensure optimal utilization and timely project completion
- Manage product backlogs, develop roadmaps and release schedules, and proactively manage risks and issues
- Maintain, update, and oversee daily website operations, including development of new webpages and websites, updates to web content, improvements to site navigation, troubleshooting of website issues, and enhancement projects to improve website performance and user experience
- Actively manage the prioritization and execution of website requests and backlog via ticketing system
- Provide support for on-boarding website technology users.
- Help manage domain registrations, application service providers, and hosted solutions.
- Monitor and report on KPIs and provide actionable insights and recommendations to leadership and stakeholders
- Stay on top of digital trends and best practices to ensure digital channels are up to date and have a competitive advantage.
QUALIFICATIONS & EXPERIENCE
Essential:
- 5+ years project management experience in a web/digital context, using primarily agile methods, and working on projects of various sizes and complexity.
- Experience of working with web content management systems, Digital Asset Management systems, Customer Relationship Management systems within large, complex websites.
- Experience directing and motivating teams and not under direct management Â
- Bachelor’s degree preferably in a web or information management discipline, or equivalent professional experience.
Desirable:
- Experience using Google Analytics, Google Search Console and Google Tag Manager to track and analyze website performance, user behavior, and conversion metrics.
- Experience using Sitecore, Salesforce, Microsoft D365, and Adobe Experience Manager
KNOWLEDGE
Essential
- Sufficiently broad knowledge to understand and triage technical issues inherent in large web-based applications and the demonstrated ability to work well with technical staff to identify and successfully address issues in areas beyond own technical expertise.
- Knowledge of website design principles and UX frameworks
SKILLS
Essential:
- Solid interpersonal skills and ability to build positive, collaborative relationships with internal clients, international teams, and agency partners
- Good research, analytical and problem-solving skills
- Outstanding written and verbal communication skills with the ability to clearly convey complex information to individuals with varying levels of technical expertise
- Strong attention to detail, adaptability, troubleshooting skills, and proactive mindset
ABILITIES
Essential:
- High degree of initiative and versatility with a clear understanding of the principles of good digital experiences
- Ability to provide leadership and project management to assigned initiatives.
- Ability to work effectively independently and as a part of a remote team and manage multiple priorities in a complex environment.
- Ability to take ownership of complex problems and make recommendations leveraging data and business needs
- Ability to execute on strategy through tactical implementation and execution of initiatives
- Proactive work style with proven ability to lead multiple projects and manage competing priorities with minimal supervision
- Ability to quickly pick up new skills and learn new tasks.
Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members:
Medical, Dental, Vision, Life
401(k) with Company Match (eligibility required)Â
Short-term & Long-term Disability
Critical Illness/Accident/Hospital Indemnity Plans
Employee Assistance Program
Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave
For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.