Vice President of Systems

UPDATE BELOW JUST SAMPLE

Company Overview

Founded in 1986, Asset Living is a true third-party property management firm with decades of experience delivering exceptional value to partners across the nation. As a leader in third-party property management, Asset Living is the fourth largest in the country (National Multifamily Housing Council’s Top 50) and remains the No. 1 third-party student housing property manager in the U. S. for 11 years in a row (Student Housing Business). With over 36 years of experience, Asset Living’s growing portfolio includes a multitude of properties across the country that span the multi-family, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living presently manages a portfolio consisting of approximately 175,000+ units and 125,000+ beds. Asset Living is a family made up of diverse backgrounds, unique ideas, and distinct personalities. Recognized as one of the nation’s Best and Brightest Places to Work, professionals join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

VP of Systems

The VP of Systems will be responsible for all phases of operating Yardi, Onesite,and Entrata platform -along with other system oversight relating to operational needs and integrations.

Responsible for the overall direction, coordination and evaluation of 1-3 systems support team members. This would include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Provides constructive and timely performance evaluations of employees in accordance with the Company’s policies and applicable laws.

Essential Duties & Responsibilities

• Collaborate in the planning, design, development, and deployment of new modules, and enhancements.
• Keeps current on all modules feature updates and system changes to ensure software is
• understood and utilized to fullest capacity.
• Assist with system upgrades, implementations, integrations and maintenance through validation and
• testing of proposed resolutions and releases.
• Act as a primary point of contact for end user questions to ensure they are addressed and/ or tickets are submitted.
• Provides timely responses in a professional, customer service-oriented fashion that resolves core,
• commercial and residential issues as efficiently as possible.
• Manage user and group security access of all modules.
• Manage any third-party application integration and coordinate with third party consultants, as needed.
• Work with Training & Development Team to support the development of elearning content, scheduling of training events, and modifications to current learning programs.
• Collect and review historical billing and reporting.
• Assist with finding error in billing and creating support tickets to make corrections.
• Interface with clients to facilitate understanding of property performance and unique characteristics of assets.
• Gather and analyze market information to include billing audits
• Lead and manage various internal projects.
• Preparation of materials as necessary.
• Prepare and ensure accurate and timely weekly/monthly/quarterly property reporting.
• Answer and direct resident calls at the Corporate Level.
• Other clerical duties as assigned.

Education & Experience

• Strong Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience and/or knowledge in Property Management Software such as Onesite, Entrata and Yardi
• Problem solving, decision making, and analytical skills required.
• Meticulous attention to detail.
• Must be able to work with multiple deadlines and tasks while maintaining efficiency and control over projects assigned.
• Worked as a team leader/supervisory role

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.