Vendor Performance Manager

Job Title

Vendor Performance Manager

Job Description Summary

The Vendor Performance Manager will be part of the central platform and procurement team. This role will conduct quality control audits, identify findings and corrective action for each of the large commodity vendors. This role will also work closely with the vendors and communicate, provide counsel and coaching of account expectations and client delivery.

Job Description

Vendor Performance

• Create policies and procedures and standards to govern / assess vendor performance, achieve statutory and regulatory compliance and CW and Account compliance.
• Lead Supplier Performance Management process to drive performance and maintain pipeline of value delivery. Together with the Sr. Procurement Manager, ensure that a Performance Improvement Plan is in place and tracked
• Ensure Vendor compliance on Contract, COI and PO and timely loaded in Service edge system
• Develop vendor governance processes and conduct regular vendor governance meetings on critical/key vendors
• Develop and sustain long-standing relationships with CW and Amazon approved vendors.
• Support (first line) on Vendor performance and issue resolution.
• Implement metrics, monitoring and reports using supplier scorecards for key suppliers.
• Work with key stakeholders to define & create strategic supplier relationship programs.
• Conduct timely assessments of supplier contracts and change orders to identify areas of potential non-compliance, adverse supplier performance and other issues that could have an adverse impact to the company in order to effectively communicate, track and abate Supplier risk elements.

Other Responsibilities

• Ensure data accuracy with respect to Vendor Performance and Compliance
• Facilitate Vendor Onboarding Training and track appropriately
• Facility Quarterly Account vendor town halls
• Develop metrics and analyze improvement opportunities manage vendor performance and compliance ensuring that CW achieves its compliance goals.
• Develop Vendor Management Playbook in Vendor Performance and Compliance
• Help improve vendor recognition program and town hall programs
• Provide enhancement ideas to dashboard/ report on vendor performance
• Support VMP Vendor Life Cycle program/activities
• Perform other duties assigned as VMP evolves/aligns with Client objective

Performance Objectives

• Meet VMP KPI for Account
• Improvement on vendor performance YOY
• Timely completion of VMP programs related to Compliance and Vendor Performance
• Recognize and drive improvement opportunities
• Enhance own professional and personal skills

Key Skills

• Persuasive written and verbal communication skills coupled with strong multi-tasking and organizational capabilities, with a high level of attention to detail.
• Sound interpersonal skills to manage a diverse range of vendors and stakeholders
• Commitment to continuous improvement and results-oriented
• Demonstrated ability to meet performance targets
• Proven ability to use leadership and influencing skills to deliver results via the wider operations team
• Foster a proactive environment of teamwork, cooperation, excellence of performance and personal success.
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Demonstrates proactive & a knowledge of, and respect for the variety of cultures in the region, and how to navigate the challenges such a diverse region provides
• Ability to work independently

Employee Specifications

• Candidate should possess at least Bachelor’s Degree
• 5+ years’ experience working in Vendor Management
• Experience in vendor systems
• Experience in Facilities Management or In-Directs Category management
• Excellent analytical skills and ability to use data and metrics to identify opportunities for process improvement and risk mitigation
• Advanced computer and office software skills is required

The company will not pay less than minimum wage for this role

The compensation for the position is: $76,500.00 – $90,000.00

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $76,500.00 – $90,000.00Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.