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UX Business Process Design Analyst – Remote
The UX Business Process Design Analyst is an integral team member who will support the Client Experience, Product Development, and UX Design teams in understanding and documenting current state workflow capabilities of the business users, which will inform solution and product recommendations. The UX BPA will align with the UX Design Lead on business process mapping needs to prioritize workflows across the various teams. This is not a technical role and the ideal candidate can quickly establish rapport with business users, document process flows via established tools, display strong project management skills, and collaborate with Product Owners, UX Design Lead, and Client Experience leads to provide recommendations. The BPDA may also write user stories and be involved in the agile framework of scrum ceremonies as a conduit between the Product team and the development team.
JOB DESCRIPTION
Researching processes – Business Process Design Analyst may conduct user research to understand industry best practices which can inform future designs
Data gathering – Meet with and interview internal users to understand and document current state workflows and evaluate information in alignment with program objectives. This includes understanding and documenting workflow friction points which should be improved.
Collaborate with Design, PO and CX – UX Business Process Design Analyst will work closely among the team to conduct process flow mapping across various users according to roadmap priorities. This includes internal stakeholders and external users.
Recommends – Evaluates, recommends, and develops business process, design, and technology improvements and enhancements, including developing detailed workflow diagrams, charts, and project plans from concept through implementation. UX BPDA should have an opinion based on user research, industry best practices, and program strategy to inform Product and Pilot designs.
Reporting & Insights – Develops clear business process workflows to be utilized by UX Designers, Product Owners, and Client Experience teams to inform opportunity areas. Business Process Analyst will apply insights on how the process can be improved based on program objectives
Essential Responsibilities:
- Participate in and lead interviews with various internal partners to understand the current state process flow and key pain points
- Develop a clear understanding of the core accountabilities and friction points within a process to inform change management, design, and/ or technical changes to Product and Pilot roadmaps
- Create current state and future state process flow maps in support of UX designs and Product enhancements as outlined by PO and CX teams, complete with recommended improvements to business processes, operational procedures, and product design
- Generate business process map reports complete with recommended improvements to business processes, operational procedures, and product design
- Develops and maintains effective working relationships with key stakeholders
Knowledge, Skills, Abilities:
- Minimum 2 years’ professional experience in process mapping
- Experience in business process designing and facilitation and strong workflow designing via Microsoft Suite, Figma, and Mural
- Showcase strong analytical and evaluating skills
- Strong communication skills with ability to present complex messages in storytelling
- Problem solver with the ability to provide recommendations to team on solution opportunities
- Passion to find new solutions and embraces change
- Team player mentality
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.