Traveling Operational Property Specialist

Company Overview

Founded in 1986, Asset Living is a true third-party property management firm with decades of experience delivering exceptional value to partners across the nation. As a leader in third-party property management, Asset Living is the fourth largest in the country (National Multifamily Housing Council’s Top 50) and remains the No. 1 third-party student housing property manager in the U. S. for 11 years in a row (Student Housing Business). With over 36 years of experience, Asset Living’s growing portfolio includes a multitude of properties across the country that span the multi-family, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living presently manages a portfolio consisting of approximately 175,000+ units and 125,000+ beds. Asset Living is a family made up of diverse backgrounds, unique ideas, and distinct personalities. Recognized as one of the nation’s Best and Brightest Places to Work, professionals join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Traveling Operational Property Specialist

The Traveling Operational Property Specialist is responsible for overseeing, under the supervision of the Regional Supervisor, the entire operations of a student housing community.  The Traveling Operational Property Specialist is responsible for overseeing all aspects of leasing and marketing at the property.  The Traveling Operational Property Specialist works closely with the Community Manager & Regional Supervisor to set leasing goals and develop a strategic marketing plan for achieving budgeted occupancy.  Traveling Operational Property Specialist is responsible for effectively leading leasing team and accomplishing effective leasing, marketing and positive resident relations. As an onsite leader you will supervise all aspects of the property and staff to ensure compliance with Assetâ™s policies and procedures, safety and fair housing guidelines and liability concerns.

Essential Duties & Responsibilities

• Strategic Leasing Management
  • Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases and reporting systems are accurate and up to dateAudit all lease files to ensure adherence to policies and proceduresDeal with resident complaints, concerns, and requests to ensure resident satisfaction Develop and implement resident retention programs (i.e. resident functions, special promotions, monthly newsletter, etc.)  Effectively show, lease and move in prospective residentsDevelop new relationships and strengthen existing relationships with business contacts and vendorsIdentify potential Company customers utilizing market and demographic data as well as industry knowledgeMentor community team members on leasing and marketing skills and concepts.Model effective leasing and customer service techniques and communicate expectations to site team membersMaintain a solid awareness of company and regional performance and makes decisions that will have a positive effect on performanceKeep abreast of relevant industry topics to incorporate them into planning and decision-makingMaintain an awareness and understanding of the goals of the company and work to enhance its overall image and presence in the marketIdentify marketing needs of specific communities or areas to facilitate the development and implementation of marketing plans to accomplish objectivesSeek out and utilize available internal and external resources to meet goals and objectivesRegularly monitor resident satisfaction in person and through follow-up phone calls and utilizing Customer Satisfaction SurveysCommunicate regularly with Regional Vice President, Regional Supervisors, and Community Managers regarding goals, objectives, and relevant concerns, problems, and solutionsDevelop marketing communication materials targeting Company market nichesMonitor and Implement all social media and online presence, including all campaigns being used
• Marketing Management
  • Assist in developing annual marketing plan and marketing budgetImplement all marketing efforts and outreach, developing campaigns and assisting with design to generate trafficMonitor leasing/renewal progress, focusing on areas needing additional supportSupervise the planning, preparation and implementation of all leasing and renewal events as approved by the Community ManagerMaintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey reportUtilize established sales and marketing strategies to increase property traffic, maintain closing ratios and achieve budgeted occupancy
• Personnel Management
  • Assist Community Manager in use of consistent techniques & company directives to screen, hire, train, coach and develop on-site staffAssist Community Manager in ensuring effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarksPromote harmony and quality job performance of staff through support and effective leadershipEnsure staff compliance and consistency with Company policies and proceduresAdministrative ManagementManage excellent customer service and monitor service request turnaround and responsiveness of maintenance staffMaintain property appearance and ensure repairs are noted and completed on timely basis (this requires regular property inspections and tours)Assist with supervision of all business functions related to operationsPlan for and utilize property resources, equipment and supplies economically (i.e. obtaining bids/pricing from vendors, suppliers and contractors, dealing with inadequate service, etc.)

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.