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Tier 1 Application Support Analyst
Overview
Join a team with over 50 years of success in the real estate industry! Lincoln Property Company is currently hiring for a Tier 1 Application Support Analyst. We are looking for an enthusiastic person who is customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Does this sound like you? Join Us!
Founded in 1965, Lincoln Property Company is one of the largest and most diversified property management companies in the United States. Lincoln maintains a presence in more than 200 cities in the U. S. and 10 countries throughout Europe. Our mission is to be a company for people, a company about people.
ResponsibilitiesTie 1 Application Support Analyst will support a national footprint of property managers (clients), responding to incoming client questions and requests regarding Lincoln Property Company’s Property Management systems, including Yardi 7s, Rent Cafe/CRM, Payscan, Yardi 6, OneSite, and Entrata. We need a subject matter expert to serve as our in-house IT Analyst in a long-term position. The responsibility of this role will maintain all aspects of the customer relationship, assisting clients in various technical issues and customer service via phone / emails and Helpdesk Tickets.
Essential Day-to-Day Responsibilities:
Primary role will be setting up new users in different applications, create email accounts, reset password and work with Lincoln’s property personnel to assist them with questions or problems they have with Lincoln’s Property Management Systems including Yardi 7s, Rent Cafe/CRM, Payscan, Yardi 6, OneSite, First Advantage and Entrata:
- New User Setup
- Create new Email accounts and delegate access
- Assist on the User / Email setup for conversions / new property acquisitions
- Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem
College Degree a plus, but not required, preferably in Information Technology, Business, or Real Estate. Customer Service Skills, On-site leasing experience desired.
Required Skills:
- Working knowledge of the following systems: Yardi 7s, Rent Cafe/CRM, Payscan, Yardi 6, OneSite, and Entrata, Active Directory, Gmail.
- Property experience: Business Manager/ Assistant Manager/ Leasing /
- Excellent communication, verbal & written skills
- Basic PC skills
- Working knowledge of Excel, PowerPoint, and Word
Benefits
Lincoln Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.
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Company Updates
Lincoln Property Company: Building Global Real Estate Solutions.
Lincoln’s commitment to excellence defines who we are. It’s our edge, the intangible advantage our company has over our competitors. It’s demonstrated in our client relationships, in the products and services we offer, and in the way we conduct business. It’s not a one-time attitude. It’s our day-to-day standard.
Experience Excellence in Real Estate with Lincoln Property Company.
Lincoln Property Company is one of the largest private real estate firms in the U.S., offering a comprehensive suite of services and innovative solutions for owners, investors, lenders, and occupiers of commercial properties. We have decades of experience and proven success planning, entitling, developing, operating, and leasing sophisticated properties and award-winning projects across all asset types.
Lincoln’s global reach, national perspectives, and local insights have helped us develop trusted relationships in each community we serve, delivering successful projects and business outcomes in markets around the world.
Crafting the Future of Real Estate – Lincoln Property Company.
Founded in Dallas, Texas in 1965 as an investor, developer, and operator of high-end residential communities, Lincoln provided stable returns and long-term value creation by expanding into commercial real estate and broadening our services platform. Today, we consistently rank among the top managers and top developers of office, industrial, retail, and mixed-use properties in major global markets, while also emerging as a leading, trusted advisor for occupiers across industries, from healthcare to tech and entertainment to education.
Lincoln provides the depth and breadth of services, resources, and expertise needed to help our clients and partners succeed. We have developed strong relationships with institutional owners, private investors, and leading corporate occupiers as we have helped drive value and achieve their goals—earning their repeat business and their trust.