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Technology Services Analyst – Customer Success
JOB DESCRIPTION
- Work with the Customer Success team to develop and execute surveys and focus groups that gather Property Management Software performance metrics from customers.
- Evaluates and analyzes the Property Management Software performance metrics to identify functionality gaps and software needs.
- Partners with Product Management teams to develop strategies to improve product adoption for the RealPage, Yardi and Entrata software platforms.
- Develops effective communication templates, promotional materials and engaging presentations.
- Prioritize Property Management Software improvement projects to meet everchanging needs of the Company.
- Attends and participates in presenting goals, roadmaps and metrics related to Property Management Software to the organization.
- Collaborates on a regular basis with internal resource teams including but not limited to: Software Training, Operations, Conversions, and on-site and corporate team members.
- Effectively engage and communicate with internal and external customers/clients.
- Builds and maintains relationships with intra-departmental groups to support shared goals.
- Actively contributes to team effectiveness by identifying issues and providing feedback and recommendations for system improvements, solutions, and course of action.
- Ensures project parameters are documented, kept current and communicated regularly to the project stakeholders.
- Owns tasks on projects related to implementation or enhancement of Property Management Software
- Tests, manages and documents approved/denied status of integrations with internal Property Management Software
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.