Support Systems Specialist

UPDATE BELOW JUST SAMPLE

Company Overview

In 1986, Asset Living was founded with a vision to serve communities better. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Today, we’re honored to be a valued partner to customers and communities throughout the United States. Asset Living manages a portfolio consisting of 100,000+ units and 133,500+ beds. We’re a company dedicated to growing communities. It starts with the community we’ve created at Asset. Asset is a team of diverse backgrounds, unique ideas, and distinct personalities. Together, there are no limits to what we can accomplish. Asset is not just another job-it’s a life-changing opportunity to find your passion, reach your goals, and work alongside the most driven team in real estate. Join us today!

Support Systems Specialist

In general, the purpose of the Support Systems Specialist is to assist in the development and roll-out of special reports, new systems, and the maintenance of existing systems. The Systems Specialist is expected to take a hands-on approach to necessary duties to accomplish objectives and facilitate the successful performance of others. The Support Systems Specialist assists with migrations, Gross Potential Rent, and month-end reporting. The Support Systems Specialist will help resolve issues and assist employees with the property management software system. The Support Systems Specialist is the first point of contact with the support team.

Essential Duties & Responsibilities

• Maintain the property management software & Quickbase system and create custom reporting.
• Maintain, generate, expand reporting in Quickbase system & general back end management upkeep.
• Maintain Tableau workbooks weekly.
• Assist with month-end reporting and potential gross rent.
• Assist with migrations.
• Develop and maintain the Microsoft dynamic CRM platform within Office 365, including developing new functionality, bug tracking/remediation, tracking leads and processes and timelines, adding users, daily maintenance and updating, etc.
• Integration of systems into the Microsoft Flow workflow product, including developing, expanding, and maintaining the trigger system for incorporating employee status change, weekly workbook files, etc.
• Creating and implementing new Microsoft forms for takeovers surveys, Due Diligence, etc.
• Develop, expand and maintain Asset power apps; updating of front-end of system and user interface side.
• Build, expand and maintain running reports in new Microsoft reporting platforms, including PowerBI and Microsoft Reporting Services.
• Access disparate data sources (Databases, XML, and flat files) and apply internal and external business rules, policies, and data quality measures
• Assess/verify the effectiveness and accuracy of new data sources
• Develop analytics visualizations, reports, and dashboards in Tableau and PowerBI
• Management of users, files, and processes for ShareFile application management.
• Generate monthly and weekly reporting, creating custom reporting as requested.
• Assist with special projects
• Assisting in resolving support tickets and holding a backup for support as needed.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.