Support Services Supervisor

Job Title

Support Services Supervisor

Job Description Summary

Support Services Supervisor

Who Are We?

C&W Services is the industry leader in cutting-edge maintenance and janitorial programs for facilities ranging corporate office portfolios and manufacturing plants to large public venues–keeping our client’s facility running smoothly all the time.

What’s The Job?

Title: Support Services Supervisor
Location: Wahpeton, ND
Salary: Up to $62,040, DOE.
Hours: M-F 7A-3:30P

What’s in it for me?

Weekly pay on Fridays
Comprehensive benefits that start on your first day
Advancement opportunities
Training to work in a cutting-edge facility
Company provided safety apparel and uniforms

What Will I Be Doing?
Here are just a few things you can expect to do daily:

Evaluate the work of those under and make recommendations on ways to improve.
Evaluate processes and visit with employees on ways to improve processes.
Visit with customers regarding issues in the areas under this Supervisor and how issues can be resolved.
Completing inspections and Master Cleaning Schedules electronically.
Prioritize/Schedule/Plan sanitation work.
Communicate schedules to the teams.
Meet with customer on regularly scheduled intervals, and as needed for emergencies, to assess customer needs, define team/employee performance levels and ensure customer satisfaction for assigned areas.
Ensure safety of employees and company/customer property, to the greatest degree possible in the field.
Assist with interviews for potential employees; make hiring recommendations to HR department.
Conduct employee performance reviews. Assist employees with setting immediate work goals and career path goals.
Disciplinary actions as needed.
Maintain documentation for any employee issues that arise. Keep HR apprised of any potential issues in this area.
Review and approve time-off requests. Appropriately schedule employee time off to ensure proper manpower levels. Inform employees of any denials of time off and explain reasoning to them.
Ensure tour readiness, including schedules, customer needs, manpower etc.
Address all team issues and take appropriate action. Be a continual resource to the teams.
Maintain direct on-going communication with other company supervisors to ensure smooth workflow processes.
Assist in the development of long-range planning in assist of the company’s goals and objectives
Accept feedback from others, set goals to improve performance based upon this feedback.
Inspires and motivates others to perform well.
Exhibit objectivity and openness to others’ views.
Take care of time off requests
Continually look for work improvement processes, i. e., finding better, more efficient ways to achieve work goals and budgeting.
Hands-on assistance when short on manpower
Continually look for cost savings for the customer and company.
Promote company functions and activities. Promote teamwork and unity within the company.
Maintain confidentiality for C&W Services and customers of all work-related issues and plans.
Assist with maintaining company property, and securing same, i.e., tools, vehicles, break rooms etc.
Other duties and responsibilities as assigned by company and customer.

Job Description

What Makes Me Qualified?

Don’t meet all of the requirements but are still interested in working for us? Please apply and we will review your resume for other roles!

• Education: Possess a high school degree or an approved GED

• Experience: Must possess a minimum of 5 years’ experience in an industrial setting

• Additional Skills: Good facilitator skills and strong computer skills. Interpersonal skills with the ability to effectively work with all levels of the organization. Ability to lead work within cross-functional teams.

What are the physical demands of the role?

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable employees with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time, climb flights of stairs, work from elevated areas, and wear a respirator when required by the job. Requires full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination sufficient to operate hand tools and industrial machinery such as a truck or fork-lift. The employee is frequently required to stand, walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

What is the work environment?

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable employees with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The employee is occasionally exposed to extreme heat and extreme cold, wet and/or humid conditions. The noise level in the work environment is usually very loud.

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.