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Summer Conference Assistant – Student Living
During the summer months, the Conference Assistant (CA) is the front-line customer service representative of the Offices of Housing and Residence Life and Conference Services at Cleveland State University. CAs are expected to be role models who embody the University’s mission and core values as well as adhere to the Student Code of Conduct. CAs are assigned to an on-campus living area hosting summer conference guests and report to the Residence Director for Euclid Commons. The CA assists with group check-ins and check-outs, works desk shifts at Fenn Tower and/or Euclid Commons, shares in an on-call duty rotation, and helps ensure that the facilities are in good order.
JOB DESCRIPTION
Administrative Duties
- Work 20-40 hours per week divided between desk shifts, staff meetings & individual or group projects.
- Work independently and take initiative to complete tasks and projects as assigned.
- Follow office procedures and protocol & complete all administrative tasks by the assigned deadlines.
- Complete and maintain Unit Condition Forms (UCF) and common area inventories.
- Assist supervisors with key audits, paperwork, office organization & check-in/check-out procedures.
Conference Check In & Out
- Assist in preparing facilities prior to the arrival of summer conference groups (Check individual rooms for readiness; move & arrange room/common area furniture to accommodate group needs; set & collect linens; create & post directional/welcome signs; compile & distribute necessary information; etc.)
- Assist with conference group check-ins & check-outs by preparing paperwork, tracking keys, distributing conference guest cards, answering questions, etc.
- Inventory and report the condition of rooms & common areas prior to, during, and after each visit.
- Assist with linen inventory and distribution for groups requiring linens.
Training & Meetings
- Attend Conference Assistant training.
- Attend weekly staff meetings and all required training sessions.
- Attend individual meetings with supervisor as necessary.
Customer Service
- Treat clients, guests, University employees, students, supervisors, and colleagues with courtesy and respect.
- Respond to all questions, inquiries, and comments in a timely and professional manner.
- Practice active listening, be observant, and make appropriate referrals.
- Dress, speak, and behave in an appropriate, professional manner.
- Be familiar with University grounds and resources, and the needs of summer conference guests.
- Help to create and maintain a positive community environment in the halls.
- Be visible and available in the community to assist and be a resource to conference guests.
Facilities
- Identify and respond immediately to facility and safety/security needs.
- Report facilities issues through the established work request system and notify supervisor(s) of urgent issues or issues that have not been resolved in a reasonable amount of time.
- Be familiar with community emergency and evacuation procedures.
- Conduct daily visual inspection of residence hall property and furnishings for damage.
- Assist with organization, cleaning, and maintenance of storage facilities.
Additional Duty and Residency
In addition to receiving hourly compensation, CAs receive on-campus housing for completing the following responsibilities:
- Share weekday and weekend duty coverage with staff members.
- Respond promptly and appropriately to calls from conference guests and summer residential students.
- Walk 2-3 rounds each evening while on-call to be visible & available to conference guests, to observe the facilities’ condition & to ensure that residents & guests are adhering to Housing policies.
- Be present on campus nightly while on-call.
- Work desk shift at Fenn Tower and/or Euclid Commons.
- Follow University rules & regulations and address policy violations as outlined in the Student Handbook.
#LI-DM1
The hourly range for this position is $11 – $13
The base compensation rate will vary based on education, experience, skills, and geographic location, as applicable.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their salary. Team members may also participate in the 401k plan, once eligible. Regular, full-time team members are offered a range of medical, financial, and other benefits from which to choose.
For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.