Strategic Services Project Coordinator

Job DetailsJob Location Dallas Regional Office – Dallas, TXRemote Type Optional Work from HomeJob Description

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.

In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work s “Best Workplaces for Women.” BH was also ranked in 2018 and 2020 as one of the “Best Workplaces for Millennials. In addition, in 2019, BH was named to the 100 Best Workplaces for Diversity. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 13 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Position Summary:

Reporting to the Strategic Service Project Manager, the Strategic Services Project Coordinator is responsible in the planning of enhancements and implementation of centralizing standard business processes to a shared services team. This position directly manages system technology projects and operational best practices and must have a holistic understanding of the impact on others within the organization. The Strategic Services Project Coordinator manages multiple projects that occur at the same time and will deliver platform scalability and business continuity. Our team collaborates across a matrixed organization to deliver business value through centralizing services and business processes.

Essential Job Functions:

• Supports large-scale, complex projects often involving multiple internal and external partners.
• Tracks project milestones while developing, maintaining, and reporting on an overall integrated delivery plan.
• Accountable for planning, orchestrating, and delivering a given strategic initiative including systems, business, operational, and information technology deliverables.
• Ensure the team members have a clear understanding of each project.
• In conjunction withStrategic Service Project Manager, develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
• Work with other business groups and establish or improve management systems required to provide long-term stability, removing avoidable business risks, and supporting the growth of the property management platform
• Evaluates, recommends, and delivers business process improvements and enhancements, including creating documentation from concept through implementation.
• Participates in the analysis, testing and deployment of application enhancements and implementations.
• Other duties as assigned.

Minimum Qualifications/Skills:

Associates degree in computer science or related field

• Minimum 2-4 years experience in a technical support or project coordinator role
• Experience with change management/transformation initiatives, to include process and systems improvement
• Proficient in Yardi Systems implementations
• Demonstrated troubleshooting, problem-solving and training skills
• Ability to work with clients remotely with or without remote assistance software
• Effective oral and written communication skills
• Ability to work with a diverse group of people in a collaborative environment
• Ability to handle multiple projects and thrive in a fast-paced environment
• Familiar with a variety of the field’s concepts, practices, and procedures

Desired Qualifications/Skills:

• Bachelor s degree in computer science or related field
• Experience in multifamily property management or related asset class such as student or single family preferred
• Knowledge of Entrata System products
• Familiar with Office 365 apps

Work Schedule:8am-5pm, Monday-Friday, or as needed to meet business needs.

Physical Requirements/Environment:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job generally operates in a professional office environment, but may also occasionally operate in an outdoor environment. While performing the duties of this job, employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, constantly operate a computer and other office equipment, communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds.

This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.

The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.

Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.