Strategic Operations Support Specialist

Job DetailsJob Location Dallas Regional Office – Dallas, TXRemote Type Optional Work from HomePosition Type Full TimeJob Shift Day Monday – FridayJob Category Information TechnologyDescription

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work s “Best Workplaces for Women.” BH was also ranked in 2018 and 2020 as one of the “Best Workplaces for Millennials. In addition, in 2019, BH was named to the 100 Best Workplaces for Diversity. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Position Summary:

Responsible for assisting with all aspects of basic-level administration and technical application support to end-users. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Provides basic level support, including troubleshooting application errors for the property management system.
• Uses the automated help desk ticket management system to access service request and track progress form creation through resolution adhering to the standard service level agreement.
• Assists with identifying intermediate and advanced level support problems including timely communication to next tier level of support.
• Responsible for user administration and password reset requests for the property management system.
• Manages security by taking proper precautions so that the users are allowed access to the necessary and appropriate applications within the property management system in accordance with SOX regulations and controls.
• Other duties as assigned

Minimum Qualifications/Skills:

• Minimum 1-year experience in a technical support/helpdesk role
• General understanding of Yardi software and how it is used within the organization
• Demonstrated troubleshooting, problem-solving and training skills
• Strong customer service and timely response skills
• Excellent communication skills (written and oral)
• Ability to work in a fast paced, deadline driven environment
• Ability to work with a diverse group of people and customers

Desired Qualifications/Skills:

• Associates or bachelor s degree in computer science
• Helpdesk experience a plus

Equal Opportunity Employer. Drug Free workplace. Employment is contingent upon successful completion of a background check, drug screen, and the ability to provide the information necessary to comply with applicable Federal and State COVID-19 vaccination, and/or related testing and safety requirements.