Sr. Leasing Agent, Multifamily

Job Description
PROPERTY NAME: Harbor Island

A Leasing Manager trains and oversees the onsite leasing functions and directs the sales efforts of an apartment community. The Leasing Manager is responsible for providing exceptional service to community residents, future residents, vendors, and the corporate management team. The Leasing Manager also takes an active role in the external marketing and advertising of vacancies.

• Complete lease/renewal paperwork to ensure completion to company standards.
• Explain lease information to residents.
• Entering all traffic is entering into system to track leasing activities.
• Walk apartment units prior to showing and occupancy by resident.
• Review leasing paperwork, and audit lease files.
• Submit daily, weekly and monthly leasing reports as required.
• Track and evaluate advertising, and all client traffic. Ensure online advertising is reviewed and updated daily.
• Responsible for training and developing leasing personnel in accordance with company policies and procedures.
• Prepare marketing plans, leasing strategies, and advertising proposals with assistance of the Property Manager.
• Maintain professional communication with residents, applicants, and other representatives.
• Report all property issues, leasing objections, and potential liabilities along with recommendations for solving such issues to Property Manager.
• Determine leasing opportunities of leasing staff and work on goal setting; improving the performance of each staff member.
• Analyzing shop program results, distributes completed evaluations and reviews areas of concern. Develops an action plan with the team member for areas of concern.
• Daily social media engagement to drive resident retention and promote community lifestyle to increase market position and desirability
• Develop, implement and monitor property contests/awards/leasing incentives.
• Prepare and maintain complete resident and general office files; keeping proper documentation at all times.
• Maintain Renter’s Insurance compliance per company policies and procedures.
• Monitor Month-to-Month leases, complete audit and ensure MTM lease compliance.
• Shop competition to keep abreast of local market conditions.
• Track work order activity including monitoring completion each day and follow up warm calls.
• Implement and maintain lease expiration matrix in accordance with established policies.
• Monitor compliance with revenue management system and participate in weekly calls (if applicable).
• Additional duties as assigned by supervisor.

Job Requirements

• Effective communication and customer service skills
• Basic computer skills in a Windows environment; Internet navigation skills are preferred.
• Social media marketing experience preferred
• Ability to interact with others in a team environment
• High School diploma or equivalent, Bachelor’s Degree is preferred
• Prior Leasing experience preferred
• Social media marketing experience preferred
• Ability to walk and stand for extended periods of time.
• Minimal lifting up to 15lbs.
• General office environment; May be exposed to external climatic environments to complete job duties.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

* Effective communication and customer service skills
* Basic computer skills in a Windows environment; Internet navigation skills are preferred.
* Social media marketing experience preferred
* Ability to interact with others in a team environment
* High School diploma or equivalent, Bachelor’s Degree is preferred
* Prior Leasing experience preferred
* Social media marketing experience preferred
* Ability to walk and stand for extended periods of time.
* Minimal lifting up to 15lbs.
* General office environment; May be exposed to external climatic environments to complete job duties.