Sr Facilities Coordinator – After Hours

Job Title

Sr Facilities Coordinator – After Hours

Job Description Summary

The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supporting the facility management team with on-going facility and team related responsibilities.
This employee will work Saturdays and Sundays as well as after hours during the week for 2-3 days per week depending on schedule.
We also have overnights available. Overnights would be either Sun-Tues or Wed-Fri (and alternating Saturdays). Weekdays are 9pm-7am and weekends are 6pm-7am.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive and organize work requests from client. This will primarily include core business trades including handyman, electrical, plumbing, and HVAC.
• Make contractor assignments using the CWFS contractor base. Escalate any work with costs exceeding $1500 to manager for further direction.
• Ensures the contractor selected meets predetermined client and manager directed rates and SLAs.
• Clearly communicates expectations to contractors
• Provide updates to clients on the schedule, progress, & completion details of assigned work orders
• Escalates to manager if a capital project or large scale scope request is received for review and approval.
• Supports resolution of any issues throughout work order life cycle to include escalation items from the Facilities Administrator, Client and Management.
• Ensures any changes to scope are documented and approved (as applicable) by client and manager.
• Tracks and reports facility management activities using the CWFS facility management technology.
• Assists, Facilities Administrator, Business Administration & Management on the resolution of escalated noncompliant contractor invoicing to include backup documentation needed to meet client terms

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential function and assigned duty satisfactorily. The requirements listed below are representative of the knowledge, skills, competency, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED) required, some college preferred
• Outstanding customer service skills required.
• Minimum 2 years previous experience as a Facilities Coordinator or equivalent
• Must have a basic understanding of facilities repairs, including plumbing, electrical, and HVAC.
• Ability to operate general office equipment such as computer, copier, fax machine, scanner, and multi-line telephone system.
• Must possess excellent time management skills and be adaptable to change.
• Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to communicate verbally in one-on-one situations with management and co-workers; listen to others without interrupting and get clarification when needed.
• Strong attention to detail and focus on quality and accuracy.
• Exhibits dependability, including following instructions; responding to direction; and taking responsibility for own actions.
• Ability to take initiative, including asking for and offering help when needed; performs work independently without being prompted.
• Ability to prioritize and plan work activities; use time efficiently; and work within deadlines.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.