Shipping & Receiving Lead Associate

Job Title

Shipping & Receiving Lead Associate

Job Description Summary

This role embodies an exceptional customer service experience to the client/colleague/vendor in a corporate environment. Engage at the appropriate level to support contracted service lines to include mail/package sorting, delivery, and pickup internally. Accountable for support of most facilities services outside of the Mail Services The ability to perform a variety of tasks, often changing assignments on short notice is necessary. Strong organizational skills, as well as the ability to prioritize and meet deadlines. Detailed and teamwork-oriented, this person will take the lead on resolving any customer service or delivery issues and will work closely with the Office Services Supervisor for appropriate resolution. As a customer-facing role, business casual dress code is required.

Job Description

• Ability to perform a broad range of mail services through cross-training by the responsible supervisor.
• Coordinate mass mailings and shipping projects, including international mail.
• Deliver mail and packages throughout the client location, following applicable distribution procedures.
• Maintain Inventory of mailroom and shipping supplies.
• Processing and handling of all accountable mail and packages – express overnight mail, certified/insured/registered mail, packages).
• Maintain USPS postage machine.
• Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests selecting the best equipment and resources for successful completion.
• Communicate with Office Services Supervisor and client on job or deadline issues.
• Answer and reply to e-mail request in SPA-box.
• Make sure the mail services work areas are clean and organized.
• Assist the Office Services Supervisor to coordinate mass mailings and shipping projects, including international mail.
• Other duties as directed by management. Promoted positive job relationships. Frequent interaction with internal and external customers including staff, clients, and management where courtesy and tact is required.
• Compliance with safe work practices, including company safety rules and practices. Timely completion of assigned safety training.
• Ability to safely pickup and carry up to 50 lbs. for short distances
• Ability to work standing up for extended periods of time.

Qualifications and Experience Requirements

• High school diploma: college degree preferred.
• Minimum of two years of office-business environment preferred.
• Understanding of postal equipment, including standard software.
• Knowledge of international shipping processes.
• Awareness of postal rules, including international mail and shipments, with the ability to explain relevant regulations to clients.
• Diligence with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.
• Intermediate computer skills required.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.