Service Technician

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If you relish the role of troubleshooter – and have a knack for solving mechanical challenges – our service tech position will keep you happily on your toes. There’s no boredom with this job, as your varied duties as the key support to our service manager includes keeping your community operating smoothly and according to safety standards while ensuring the timely and accurate fulfillment of all service requests and repairs. Your business savvy will kick in as you assist with supply purchases and bids under management supervision. Your role is essential for maintaining our high level of customer service as well as the cleanliness and marketability of the community to renew and secure new leases.

Job Responsibilities:

• Ensure all service requests and repairs are made correctly and in a timely manner
• Maintain an organized, clean and safe work area
• Assist service manager with monitoring inventory of parts and supplies at appropriate levels
• Comply with all personnel management policies and procedures
• Help service manager oversee completion of service requests in 24 hours or per community policy
• Help service manager ensure staff is motivated and functions as an effective team
• Maintain superior customer service relationship as per Gables Pledges of Customer Service
• Communicate effectively with residents, fellow associates, vendors and supervisors
• Work with service manager to maintain effective preventative maintenance program
• Work with service manager to adhere to budget guidelines
• Assist service manager to maintain hazard communications program
• Inspect grounds, buildings, and other community features as required to minimize liability concerns
• Ensure adherence to the company’s safety and hazard communications programs, policies and procedures
• Work with service manager to ensure physical condition of community is maintained according to company operating and safety standards
• Work with service team to ensure excellent curb appeal at all times
• Assist with turnkey operations if needed
• Adhere to Gables Standard Operating Procedures
• Attend and participate in technical training programs to maintain personal skill level
• Other tasks or duties as assigned by supervisor

Qualifications:

Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Education

• No specific level of education is required
• Ability to read and write English for safety and productivity reasons
• Ability to accurately perform basic mathematical functions

Professional Experience

• One to two years experience in community management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.

Attendance/Travel

• Ability to work any of the seven days of the week, 52 weeks of the year. Our community staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
• Ability to travel to company training classes or to work at other communities as requested
• On-call, after-hour emergency service may be required, with on-call staff required to live within a minimum distance to the community for efficient response time

Physical Requirements

• Hands-on repair and maintenance work constitutes majority of time and duties
• Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit

Licenses/Equipment

• Valid driver’s license and current automobile insurance is required; position requires own vehicle to fulfill all of job’s functions
• EPA certification Type I and II
• Pest control , if performed in-house
• Other licenses and certifications as required by Gables, state or federal law
• Own set of basic hand tools; tools not provided by community
• Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
• Appropriate safety equipment and apparel that includes proper footwear, such as work boots

Skills

• Ability to read, analyze and interpret all forms of information
• Excellent written and verbal communication skills
• Ability to accept and learn from constructive criticism
• Well organized, detail oriented and efficient
• Team oriented with ability to work independently on occasion
• Ability to prioritize and multi-task
• Must possess strong analytical and problem solving skills
• Strong customer service orientation
• Ability to meet deadlines which may include late hours and weekends as needed
• Ability to follow oral and written instructions
• Special skills include ability to diagnose problems with and repair the following:

Major Appliances

• HVAC, with EPA Certification
• Basic to intermediate plumbing, sheetrock and general carpentry
• Basic to intermediate electrical, when no license required
• Pool care and pest control if required by community
• Roofs and gutters
• Wallpaper/painting
• Irrigation maintenance and repairs
• Landscaping
• Fountain maintenance and repairs
• Foundation/sidewalk repairs
• Ice/snow removal
• Golf carts and small engine maintenance

Computer Skills

• Basic computer and Internet knowledge
• Ability to use Outlook

Learning and Development

• Commit to ongoing professional development and career growth

An Equal Opportunity Employer – M/F/D/V.

If you’re passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!

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