Service Delivery Manager

Job Title

Service Delivery Manager

Job Description Summary

Excellent role as an Assistant Facilities Manager to join our high profile government client.

Job Description

The Cushman & Wakefield service delivery team is responsible for the delivery of a range of property and facilities management services and its various agencies nominated freehold and leasehold property portfolio across New South Wales (NSW). This includes property and facility management, procurement exercises, minor churn, environmental and associated financial management services.

The portfolio is diverse and includes, but is not limited to, commercial offices, depots and heavy vehicle inspection stations.

This role covers the Newcastle Region.

Role Purpose:

The primary focus of this role is:

• To ensure thorough inspections are conducted, including the collection and verification of base asset data
• Be the main contact for the local vendor base in your region, gaining an intimate knowledge of their portfolio and requirements
• As the local regional SME, provide the upmost in Customer Experience for your clients

About the role:

• Key interface between the client and Cushman & Wakefield’s Customer Experience Centre (Helpdesk)
• Manage escalations via the Customer Experience Centre (Helpdesk)
• Manage the day to day operation of the sites, including scheduled and ad-hoc works
• Manage the on-time (KPI) completion of scheduled and ad-hoc works; following through with contractors prior to the due date, with support from the Customer Experience Centre team
• Process quoted works with contractors and follow through on timely client and FM approvals
• Process invoices for both scheduled and ad-hoc maintenance works and review and approve costings
• Ensure timely submission of invoices by contractors and review finance claims for accuracy
• Ensure that safety measures and systems are implemented in accordance with relevant legislation, policy and customer safety requirements
• Identify hazards and conduct risk assessments for the tasks associated with the contract
• Prepare and submit reports as required
• Manage site operations to ensure continuity of property services with minimum disruption
• Complete Contractor and C&W HSSEQ audits and spot checks
• Assist in ensuring all client, compliance and operational policies and procedures, are being adhered to
• Meet with FM Lead weekly and report on operational status of work orders and any ongoing issues
• Provision of monthly and other reporting and administrative requirements, including meeting minutes, as required
• Other related duties as assigned from time to time by the Contract and/or Facilities Managers or arising from contract requirements
• From time to time chair vendor performance meetings

About You:

• Control of facilities or projects
• Knowledge of software systems relative to commercial property
• Management of various types of properties
• Communication skills
• Negotiation skills
• Tertiary qualifications in building or project / facilities management
• Eligibility for membership of the Facilities Management Association of Australia

At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

The health and safety of our team members is of top priority, therefore, all Cushman & Wakefield controlled Workplaces require staff to be fully vaccinated against COVID-19, with limited exceptions.

“We are taking our end of year break for the festive season between 22nd Dec and 9th of Jan and will respond to your application on our return. Please apply using the link”

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.