Senior Guest Service Agent

Job Title

Senior Guest Service Agent

Job Description Summary

Job Description

About the Role

The Senior Guest Service Agent ensures our clients receive a premium workplace experience when entering and occupying the facility. Working as part of a broader workplace team, the Senior GSA oversees other GSA team members, ensuring we deliver a best-in-class customer experience for our client BHP, who operate within the resources sector.

This role is varied and broad; no 2 days are the same!

What You Will Be Doing

• Meet and greet visitors proactively, with a professional greeting and smile.

• Answer the phone with a professional greeting in a timely manner

• Manage individual and group inboxes responding to email queries promptly.

• Advise relevant staff on the arrival of their guests.

• Maintain the reception area and adjacent services such as meeting rooms and maintain a high standard of presentation in waiting areas, entrances and lounge areas.

• Manage visitor car park requests efficiently

• Manage locker, exercise locker and bike storage requests promptly

• Log maintenance jobs and escalate as required.

• Provide effective support to customers across a variety of internal and public meeting, collaboration and training spaces.

• Manage all booking requests within agreed timeframes

• Aid with various technologies including setting up laptops, video and audio conferences.

You will have:

• Strong customer service experience within a busy corporate or hospitality environment.

• Exceptional customer service skills with the ability to build rapport with diverse customers.

• A common-sense approach to problem-solving, exceptional time management skills and the ability to prioritise and multitask.

• The ability to empathise and demonstrate a high level of EQ.

• The ability to work independently in a small team.

• Basic to intermediate Microsoft Office Suite skills.

Why join Cushman & Wakefield?

We’re committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities and reward with a comprehensive employee benefits program.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.