Senior Facilities Manager

Job Title

Senior Facilities Manager

Job Description Summary

This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. The Senior Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. The position is the primary liaison with the client and leads staff in the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Senior Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio.

Job Description

* Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives
* Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting/assisting in RFP’s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met
* Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities
* Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants
* Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties
* Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex
* Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives
* Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions
* Approve all positions and direct the hiring, training and motivational activities of the facility management maintenance staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility maintenance staff
* Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts
* Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
* Assist in ensuring that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required

KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Customer Focus
5. Financial Management
6. Leadership
7. Relationship Management
8. Team Orientation
9. Vendor Management
10. Multi-Tasking

Related requirements
Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:

Education

* Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required.

Years of Relevant Experience
* Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager

Knowledge, Skills & Abilities
* Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
* Proficient in understanding management agreements and contract language
* Ability to read and understand construction specifications, blueprints, and single line diagrams
* Skilled in Building Management Systems maintenance and monitoring
* Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)
* Strong discipline of financial management including financial tracking, budgeting and forecasting
* Knowledge of Financial Systems (Yardi a plus)

* Experience in leasing, construction, engineering and all facets of property operation and building management
* Experience with human resource and performance management processes
* Experience with critical system environments preferred
* CMMS/Work Order Management experience preferred

Physical Work Requirements
The conditions herein are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to
perform the essential job functions:

Environment: This job operates in a professional office or commercial building environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Work could be any combination of: Almost constant exposure to loud noise includes the use of power equipment and unusual elements, such as extreme temperatures, toxic chemicals, biohazardous materials, dirt, dust, fumes, smoke, and/or loud noises. Ability to perform work wearing Personal Protective Equipment (PPE) if required. May require regular travel outside between properties in varying weather conditions.

Physical: Considerable physical activity. Ability to stoop, stand, climb, frequently lift a minimum of 50 lbs. of equipment (pumps, tools, ladders), and safely install rigging/lifting devices. Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine. May involve movement between departments, floors, and properties to facilitate work. The employee may also be regularly required to stand for prolonged periods of time and drive for up to 4-5 hours a day between various assigned client locations. Should maintain the ability to speak clearly so others can understand you as week as the ability to read and understand the information presented orally and in writing.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens
and printed documents. Regularly required to utilize vision abilities, allowing reading of printed material, drawings,
and schematics.

Hearing: Hear in the normal audio range with or without correction.

Scheduling
Most schedules work typical business hours based on location assigned. Based on client need, the role could be scheduled as the only maintenance staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments); may require shift work and/or on-call duties and over time. Must be willing and able to support after-hours/weekends building-related activity as required. The role may be assigned and must be able to respond to client callbacks for regular repair and/or emergencies events.

Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Conditions of employment
All offers of employment are contingent upon:

Legal Documentation establishing identity and eligibility to be legally employed in the US/United States Citizenship
Drug Testing
Criminal background check
Clean DMV record (for related driving roles)
Education verification
Reference checks

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion ,gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $102,935.00 – $121,100.00Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.