Senior Director, Product Management

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Senior Director, Product Management

The Senior Director of Product Management is responsible for ensuring new products and services introduced in global markets are successful and have long term viability. As the senior team leader for the Global Product Management Team diligent planning and managing the new software solutions is critical to ensure success. This role will partner cross-functionally with various stakeholders and vendors to collaborate on final solutions and prepare internal change management strategies for adoption of these new solutions. Continual incremental updates, KPI measurements, SLAs and standards governance are all part of the team’s functional day to day operations and the Senior Director will need to give direction and priorities on accomplishing the daily, weekly and monthly goals.

JOB DESCRIPTION

  • Lead team by assigning resources to implementation, support, or training projects while overseeing all project milestones and individual tasks and reporting current status to key stakeholders
  • Collaborate with business stakeholders, requirements team and post operations to implement software solutions for the global operating platform direction, usability and experience.
  • Partner with software suppliers to document workflow maps, and to provide project management from implementation to go live.
  • Conduct special projects for rolling out new features and new functionality on live markets verticals
  • Source and propose new ideas, concepts, or features with confidence, providing supporting data and a business case to maximize business results
  • Conduct Train the Trainer knowledge transfer for new market administration team members to assist in developing local delivery resources
  • Responsible for optimizing the profitability through scalable and efficiency operating platform strategies, customer communication and user interface initiatives
  • Coordinate product management across cross-functional teams in a matrixed structure, while meeting project timelines
  • Identify bottlenecks, by anticipating and making trade-offs that will maximize business benefits and create excellent customer experiences.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.

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