Senior Director, Multifamily Client Services

PROPERTY NAME: Regional Office – Chicago, IL

Responsibilities:

• Be the local market expert – intimately understand the demand drivers in the MSA(s) both from a renter and an investor perspective
• Be a product expert – understand the trends in apartment living in the MSA(s)
• Be a service expert – understand how our offering is uniquely positioned to drive value for clients in a given situation
• Support the local operations market leader(s) in growing the portfolio
• Run point on proposal and “pitch” processes as needed in support of regional growth
• Interact with institutional, regional, and local multifamily investment companies to drive management opportunities to Cushman & Wakefield (C&W) multifamily
• Coordinate with various C&W departments to complete proposals, marketing materials, analytics, etc. , necessary to support the growth of the portfolio
• Leverage existing C&W relationships to cultivate opportunities across the multifamily platform
• Develop specific strategies and goals per client target
• Build and manage a pipeline of new property management prospects
• Coordinate client needs for acquisition support, due diligence, underwriting, development consulting, asset reviews, operating performance reviews, market analysis, and general support to existing and new C&W multifamily clients
• Coordinate with internal legal and operations leaders to support client contract negotiations

Professional Experience, Skills, Qualifications, Requirements:

• Minimum 5 years of client-facing multifamily experience
• Proven track record of relationship building with institutional and private owners
• Internally motivated self-starter
• “Passion for the pursuit” – enjoys and thrives on winning new business
• Ability to solve problems quickly, handle multiple tasks, and to organize resources in support of complex client and internal deliverables
• Experience in underwriting multifamily real estate
• Attention to detail with proven follow up and organizational skills
• Excellent knowledge of multifamily real estate operations and market trends
• Strong communication skills: written, verbal, and presentation
• Team oriented with the ability to build consensus across all levels of the organization
• Ability to grow and maintain strong relationships over time
• Must possess strong existing industry/institutional owner relationships
• Ability to travel up to 50% of the time, including but not limited to conference attendance

Education requirements:

• Bachelor’s degree
• Professional certifications a plus (CCIM, CPM, ARM, etc. )