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Salesforce Business Analyst
The Salesforce Business Analyst will work closely with stakeholders, customer experience, and product management to identify and document business problems and will lead efforts to gather business, functional, and non-functional requirements in the form of features and/or user stories. This role is a vital link between the scrum teams and business counterparts and will work in close partnership with the team’s scrum master and product owner to refine and prioritize the scrum team’s backlog.
JOB DESCRIPTION
- Liaise between the application development (scrum team), product owners, and customers (internal and/or external).
- Act as an information source and authority on business for the team, especially in the absence of the Product Owner.
- Convert roadmap features into smaller user stories.
- Write clear and well-structured business requirements/documents.
- Produce workflow diagrams, data mapping documents, and other relevant supporting documentation.
- Communicate and validate requirements with relevant stakeholders.
- Collaborate with product owner on roadmap planning and prioritization.
- Identify opportunities for process improvements
- Identify automation opportunities.
- Perform user acceptance testing.
- Develop applicable user documentation in support of training.
- Manage projects related to Product build/enhancements.
- Perform light administrative tasks in Salesforce.
- Collaborate on application/platform integrations.
Knowledge, Skills, Abilities:
- 3+ years prior Business Analyst experience.
- Great analytical, critical thinking and problem-solving abilities.
- Strong management and organizational skills.
- Analytical mindset.
- Adaptable and capable of working in fast-paced environment.
- Excellent written and verbal communication skills.
- Demonstrated ability to read, write, and communicate effectively to prepare and explain requirements to team members.
- Demonstrated proficiency in word processing, spreadsheet, and workflow creation tool.
- College degree in business analysis, business administration, or related field and/or equivalent work experience.
- Basic knowledge of Salesforce and Project Management tools are preferred.
#LI-RS1
The salary range for this position is $80,000 – $90,000
Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members:
Medical, Dental, Vision, Life
401(k) with Company Match (eligibility required)
Short-term & Long-term Disability
Critical Illness/Accident/Hospital Indemnity Plans
Employee Assistance Program
Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave
For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.