Sales Manager | Camden NoDa

Job Summary
Camden’s Sales Managers have overall responsibility for the entire sales function of a multifamily portfolio comprised of two or more communities and/or our most complex, high NOI communities. Sales Managers directly supervise the leasing team and serve as the link between community management and leasing efforts. Under the direction of the General Manager, Sales Managers will encourage teamwork by motivating, developing, and supporting the leasing staff to deliver sales excellence and achieve sales performance goals.

Essential Functions

• Collaborate with the General Manager, Operations Manager, and Community Manager to create goals to better serve our customers, accountable for sales results, and surpass our competitors.
• Quality control of the sales process through interacting with leasing consultants, watching shop videos, and adjusting as necessary to ensure sales excellence.
• Partner closely with the Regional Sales Director, Marketing, and L&D teams to consistently improve the sales process and meet occupancy and pre-lease goals for assigned multifamily portfolio.
• Ensure all leads from telephone, walk in traffic, internet, etc. are followed through until considered closed.
• Lead the team in establishing creative marketing and social media strategies to increase property traffic.
• Promote resident retention.
• Develop and manage a high performing team by creating a trusting work environment, promoting cooperation, recognizing team efforts, coaching through challenges, and supporting career path goals.
• Actively strive to create a great place to work by promoting engagement and weekly check-ins.
• Perform duties associated with supervisory positions, such as hiring, training, coaching, performance management, salary administration, disciplinary counseling, and termination of subordinates. Maintain an open-door policy to address employee issues and concerns.
• Appropriately allocate resources to different communities based on business needs, including effectively scheduling team members to work at multiple communities.
• Ability to proficiently use, and teach team members to use, available technology and tools such as dashboards and software to assess sales needs and improve efficiencies and effectiveness.
• Timely complete administrative tasks, including system-based approvals.
• Maintain current knowledge and understanding of the industry, competition, and market and apply this knowledge to gauge the portfolio’s success and improve results.

Qualifications

• Leasing experience in residential property management required; supervisory experience preferred.
• Ability to meet and exceed sales and customer service objectives.
• Positive attitude, strong work ethic, and ability to lead and motivate others.
• Maintain professional demeanor during high stress situation.
• Self-motivated with the ability to take initiative without instruction.
• Ability to work a varied schedule including weekends and holidays as required.
• Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook.
• Must possess professional written and verbal communication skills.

And here’s the fine print HR wants you to know:

• Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis
• Will use some repetitive motion of hand-wrist in using computer and writing
• Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
• Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate personal protective equipment (PPE)
• Must handle stressful, urgent, novel and diverse work situations on a daily basis
• Emotional stability and personal maturity are important attributes in this position
• Will be regularly called upon to work long hours and odd schedules (including weekends)
• Position requires periodic travel by automobile to handle work-related activities
• May require airline travel, out-of-town and /or overnight trips
• Attendance and punctuality is essential for success in this position
• Contact your HR team for the position’s Physical Demands Analysis

This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.

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