Resident Services Coordinator

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents. The ideal candidate will have exceptional customer service and organizational skills.

JOB DESCRIPTION

• Reviews and assists with reputation responses and implementing processes. to overcome areas of opportunity effectively
• Responds to all emails, voicemails, and in-person inquires promptly and professionally.
• Handles amenity reservations, conducts property walks, ensures amenity technology and services are working appropriately.
• Brings any areas of opportunity to Resident Service Manager and provides potential solutions.
• Provides consistent and exceptional, genuine customer service to enhance the resident experience and increase resident retention.
• Coordinates all resident functions and activities, including orienting residents to the property and assisting with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, per Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.