Resident Services Coordinator

Job Description
PROPERTY NAME: Regional Office – Northern California

The Resident Services Coordinator should endeavor to provide excellent customer service to clients, residents, prospective residents, guests, and vendors. Resident Services Coordinators are the face of the property and promote a sense of community. Resident Services Coordinators are also responsible for being the main point of contact for residents before, during and following significant interior renovations of the buildings. The Resident Services Coordinator will be assisting residents throughout the renovations process. The Resident Services Coordinator will work directly with property managers, construction liaisons, contractors, and property team members to ensure the highest quality experience possible for the residents.

Job Requirements

ESSENTIAL JOB FUNCTIONS:

Resident Services Coordinators will be generally responsible for the following before, during and after renovations:

• Provide resources to residents and an open and welcoming environment for residents, customers, vendors and neighbors.
• Acquire a broad knowledge of the community and the surrounding area.
• Assess needs of residents and provide them with the appropriate provider and community resources.
• Facilitate programs and services such as health and wellness, life enrichment, or transportation.
• Proactively develop a resource directory of local social service agencies and providers.
• Prepare and maintain log of resident issues and services provided.
• Provide residents with contacts and resources to assist with benefits and entitlement program applications.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
• Work closely with client representatives and construction team to coordinate resident activities and movements during renovations or construction.
• Assist residents preparing for changes to their homes and address questions or concerns presented by residents during the renovation and transition process.
• Help residents understand the renovation process.
• Help residents connect to their families, friends and social networks for support, including during periods when residents are displaced from their units as a result of renovations.
• Find and help deliver culturally appropriate & age appropriate enrichment activities for residents who may be displaced from their units during the day.
• Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective.
• Assist with on and off site resident events and initiatives.
• Achieves high productivity through reliable and punctual on-site attendance and timely reports any tardiness and/or attendance issues to immediate supervisor.
  Performs other duties as required.

REQUIREMENTS (Specific knowledge, skills, education and abilities)

To perform this role successfully, an individual must be able to perform all essential functions satisfactorily. The requirements define the knowledge, skill, and/or ability necessary to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SKILLS:

• Strong interpersonal, communication, organization, writing and computer skills
• Ability to effectively interact and work with individuals from diverse backgrounds
• Attention to detail
• Ability to multi-task and work effectively in both a team and individual setting
• Flexibility and ability to manage a complex workload in varied work environments
• Willingness and ability to work some evenings and weekends; and experience with spreadsheet software; knowledge of community based services
• Understand the characteristics of the resident population and property in which they serve.
• Understand issues that may impact the differential use of services are socio-economic, age, culture, gender, race, sexual orientation, and others.
• Develop positive relationships with residents.
• Act respectfully, patiently, positively and with consent.
• Uphold core values: Service, transparency, performance, creativity, and community.
• Ability to work some nights and weekends

EDUCATION /EXPERIENCE:

• High School diploma required; Bachelor’s Degree in social work, gerontology or other social science preferred
• Two (2) years’ experience as a Resident Services Coordinator or Case
• Manager in an appropriate facility preferred
• Experience with networking and relating well with senior citizens and underserved populations in an appropriate environment, preferably arranging services for the elderly, underserved.
• Understand and have experience with independent living philosophy.
• Knowledge of the ADA.
• Experience advocating and facilitating WA services for persons with disabilities and seniors

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

The physical demands described are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Work is typically performed indoors and requires lifting of up to 30 pounds, and the ability to sit and work at computer for prolonged periods of time. Ability to work on your feet for prolonged periods of time.

WORKING CONDITIONS:
Ability to operate in an open work area with moderate everyday noise
Ability to perform other duties as required

TRAVEL REQUIREMENTS:
Travel will be required for off-site events and for team members assigned to more than one property.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

* Strong interpersonal, communication, organization, writing and computer skills
* Ability to effectively interact and work with individuals from diverse backgrounds
* Attention to detail
* Ability to multi-task and work effectively in both a team and individual setting
* Flexibility and ability to manage a complex workload in varied work environments
* Willingness and ability to work some evenings and weekends; and experience with spreadsheet software; knowledge of community based services
* Understand the characteristics of the resident population and property in which they serve.
* Understand issues that may impact the differential use of services are socio-economic, age, culture, gender, race, sexual orientation, and others.
* Develop positive relationships with residents.
* Act respectfully, patiently, positively and with consent.
* Uphold core values: Service, transparency, performance, creativity, and community.
* Ability to work some nights and weekends, * High School diploma required; Bachelor’s Degree in social work, gerontology or other social science preferred
* Two (2) years’ experience as a Resident Services Coordinator or Case
* Manager in an appropriate facility preferred
* Experience with networking and relating well with senior citizens and underserved populations in an appropriate environment, preferably arranging services for the elderly, underserved.
* Understand and have experience with independent living philosophy.
* Knowledge of the ADA.
* Experience advocating and facilitating WA services for persons with disabilities and seniors
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
The physical demands described are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Work is typically performed indoors and requires lifting of up to 30 pounds, and the ability to sit and work at computer for prolonged periods of time. Ability to work on your feet for prolonged periods of time.
WORKING CONDITIONS:
* Ability to operate in an open work area with moderate everyday noise
* Ability to perform other duties as required