Resident Service Coordinator | Camden Royal Oaks

Job Summary

Are you customer focused, have a passion for people and like to have fun? Our Resident Services Coordinators are experts in building relationships and exceeding expectations. They are responsible for ensuring the satisfaction of our residents by managing service requests, organizing resident functions, and guiding residents through the move-in process. Their efforts support the community’s success by helping to meet leasing, retention and occupancy goals. Our ideal candidate will have excellent communication skills and think outside the box to solve problems and come up with innovative new ways to increase resident relations. They are able to understand and anticipate our customers’ needs to provide Living Excellence, once experience at a time.

Essential Functions

• Assist residents with maintenance requests and enter requests into OneSite in a timely manner, follow up with residents after completion to ensure that they were satisfied with their experience
• Plan, organize, and promote resident functions and events for the community
• Utilize and establish creative marketing and social media strategies to increase property traffic
• Guide residents through the move-in process; release keys, fobs, parking passes, etc. , and assist with any questions or concerns
• Promote positive resident relations through courteous and timely response to resident needs and concerns
• Actively work to create and maintain strong, ongoing relationships with potential and current residents, guests and vendors
• Use a customer focused attitude year round to increase customer sentiment and ensure a smooth renewal process for existing residents
• Assist the Maintenance Supervisor with coordinating and scheduling carpet cleanings, pest control, and preventative maintenance for the community
• Assist the team with the renewal process and sending out resident notices
• Performs leasing activities including generating traffic, following up on leads, touring the community and closing sales
• Showcase the value of the community features as they relate to the customer needs
• Support occupancy and retention goals by following up with potential and current residents
• Use problem solving skills and best judgment to handle unpredictable situations as they arise
• Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision
• Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks
• Will assist in other projects and activities as needed

Qualifications

• Bachelor’s degree preferred
• One year of experience in sales, hospitality and/or customer service
• Leasing and/or property management experience preferred
• Knowledge of OneSite and Yield Star preferred
• Customer focused attitude and ability to build strong relationships
• Ability to meet or exceed sales and customer service goals
• Must be able to work a varied schedule including weekends and holidays as required
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook
• Strong written and verbal communication skills
• Bilingual in Spanish is a plus

And here’s the fine print HR wants you to know:

• Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis
• Will use some repetitive motion of hand-wrist in using computer and writing
• Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
• Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate personal protective equipment (PPE)
• Must handle stressful, urgent, novel and diverse work situations on a daily basis
• Emotional stability and personal maturity are important attributes in this position
• Will be regularly called upon to work long hours and odd schedules (including weekends)
• Position requires periodic travel by automobile to handle work-related activities
• May require airline travel, out-of-town and /or overnight trips
• Attendance and punctuality is essential for success in this position
• Contact your HR team for the position’s Physical Demands Analysis

This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.

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