Resident Service Coordinator

RXR has created a digital app to offer their residents an unparalleled residential experience. At RXR, we believe your home is your sanctuary. Your living community is your haven – a place where you relax, seek refuge, entertain, work, and re-charge. As part of this vision, we have launched an innovative solution for residents to connect seamlessly to services and experiences in their building.

As a Resident Experience Officer, you will be responsible for providing superior customer service to all perspective tenants, current tenants and property staff utilizing in-depth knowledge of the property and its functions. You will act as the physical counterpart to our digital RXO Home app, assisting residents and promoting a quality living experience across the board. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and communicate effectively.

We are looking for an eager & driven individual, willing to take on the responsibility of shaping the residential experience and community at our property. The RXO role is for someone who is passionate about making a change and being at the forefront of an industry shift.

RXO essential responsibilities

Deliver 5-star service and support to every resident

• Resident onboarding support
• Plan/ Execute resident events
• Book and manage resident services via RXO Home
• Grant special requests to provide an unparallel resident experience (deliver mail, water plants, deliver groceries, etc.)
• End-to-end communication and support with residents (RXO Home chat, email, in-person)
• Oversee & manage all housekeeping responsibilities
• Handle resident issues, including but not limited to neighbor disputes, maintenance repair orders and resident requests.

RXO additional responsibilities

• Work with RXR digital lab team as the liaison between the residents and the RXO Home team
• Identify areas for improvement and offer suggestions to improve efficiency and productivity of the app
• Provide support to property team as needed (clerical support, lease & renewal support, tasks to enhance the resident experience)

Knowledge, Skills, Abilities

• Proficient in Microsoft office, property management platforms (Yardi) and database management programs in order to complete required reports
• Previous experience in community building and customer service
• Previous experience in the multi-family rental industry and/or desire to learn the industry
• Ability to multitask and think outside the box

Physical responsibilities

• Incumbents must be able to view computer screens and other electronic equipment, paper reports, and journals for extended periods of time where visual strain may result.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently and twenty-five (25) pounds with assistance.
• Must be able to work a flexible work schedule, which may include weekends and/or holidays.
• Rare or occasional travel may be required to attend business meetings, training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

JOB DESCRIPTION

Job Summary:

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Essential Responsibilities:
1. Coordinates all resident functions and activities including orienting residents to the property, as well as assists with
utility set-up and deliverance of packages and package claim reminders.
2. Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
3. Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares
incident reports pertaining specifically to resident issues, in accordance with Company standards.
4. Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable
fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie
rentals, books, and games.
5. Processes work orders for the maintenance department, ensures they are completed timely and accurately, and
contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance
report to verify resident requests are being completed.
6. Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be
repaired.

Other Responsibilities:
1. Supports office staff by providing clerical support, such as answering phone calls, filing, processing property
invoices, and processing lease and renewal paperwork, as assigned

Organizational Responsibilities:
Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements,
organizational standards, and operational processes related to area(s) of responsibility and reporting violations or
infractions to appropriate individual(s).

Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures,
and standards by immediately reporting any mechanical or electrical equipment malfunctions,
employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
Identifies areas for improvement and offers suggestions to improve efficiency and productivity.
Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of
responsibility by attending internal and external training classes, research and/or subscribing to the internet or other
professional publications, or utilizing other appropriate method(s) to obtain business and professional information,
and applies knowledge and practices to area(s) of responsibility.
Working Conditions:
Incumbents work in an office environment.
Physical Demands:
Incumbents must be able to view computer screens and other electronic equipment, paper reports, and journals for
extended periods of time where visual strain may result.
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently and
twenty-five (25) pounds with assistance.
Must be able to work a flexible work schedule, which may include weekends and/or holidays.
Rare or occasional travel may be required to attend business meetings, training classes, or other situations
necessary for the accomplishment of some or all of the daily responsibilities of this position.
Required Licenses or Certifications:
Incumbents must have valid driver’s license to operate a golf cart on property.
Knowledge, Skills, Abilities:
Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members.
Demonstrated proficiency in word processing, spreadsheet, property management (Yardi or One Site), and
database management programs in order to complete required reports.
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions,
and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
High School diploma, GED or an employment history that demonstrates a customer service background sufficient to
resolve customer complaints and issues and complete documents and reports.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.