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Resident Insurance Manager
JOB DESCRIPTION
- Oversees the Greystar Resident Insurance support/helpdesk operation by establishing and communicating service standards, response procedures, and workflows, analyzing issues and problems related to Resident Insurance programs; determining implementation and appropriate solutions, training or maintenance as necessary.
- Participates in the design, development and implementation of new or revised Resident Insurance programs and integrations by collaborating in the development of design specifications, authorizing participant and facilitator materials, producing support documents, tools, and job aids and developing implementation schedules to ensure appropriate availability and access to training sessions and programs.
- Collaborates with team to increase the quality and quantity of Resident Insurance training programs and resources available.
- Oversees community outreach program to facilitate communities, Owners and the Company in achieving the best Resident Insurance compliance possible and contributing to overall financial goals.
- Oversees the entrance of new properties into the Resident Insurance program, assisting with strategies to train new team members and ensuring training and onboarding are completed in time to mitigate risk to Owner and the Company.
- Builds and maintains relationships with intra-departmental groups to support shared goals.
- Collaborates with Manager, Resident Insurance Business Systems and Director to improve and enhance Resident Insurance programs, ensure achievement of goals, systems and monthly regional budgets.
- Manages monthly reporting for resident insurance utilization data including onboarding status, compliance and budget analysis.
- Manages team members by interviewing, hiring, orienting, training and mentoring employees, and managing their performance in accordance with Company policies, values and business practices.
Other Responsibilities:
- Provides analytical data relating to resident insurance performance to operations leads as requested.
- Performs other duties as assigned by company management
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.