Residence Director

Supervises the Resident Assistant staff, oversees programming and educational efforts, creates community among residents through a positive residential experience, participates in crisis and emergency response, advises and grows the EcoReps program.

JOB DESCRIPTION

Essential Responsibilities:

• Trains, supervises, and evaluates the Resident Assistant staff in all areas of the position including, but not limited to, crisis/emergency response, programming, community development, and conflict management.
• The Residence Director will conduct or attend the following meetings:
  • Resident Assistant 1:1 meetings: weekly
  • Resident Assistant staff meetings: weekly
  • Assistant Community Manager 1:1 meetings: weekly
  • Student Affairs 1:1 meetings: bi-weekly
  • Student Affairs staff meetings: bi-weekly
• Oversees and advises the EcoReps program. Ecoreps is a student run organization whose main objective is to provide education and programming related to sustainability for Centennial Hall residents.
• Tracks and appropriately uses the programming budget to provide experiences and opportunities for students.
• Responsible for conducting move-in and move-out processes and procedures, including preparation of move-in packets, room inspections, and logging damages, as well as oversight of the Resident Assistant staff in conducting these tasks.
• Responsible for coordinating and executing health and safety inspections once per semester as well as end of the semester inspections.
• Provides crisis and emergency coverage on a rotating basis
• Mediates conflicts between residents, enforces all community policies, the terms of the housing contract, as well as the ESF Code of Student Conduct. The Residence Director will appropriately escalate concerns to Centennial Hall staff and/or Student Affairs.
• Maintains effective working relationships with the Resident Assistant Staff, Centennial Hall professional staff, Student Affairs, Vera House advocates, University Police, and other college offices.

Other Responsibilities:

• May assist and/or support leasing and marketing efforts by attending admissions events and preparing/identifying a model room for major events.
• Completes a learning contract to link coursework to professional experiences in a manner that is purposeful.
• Performs other duties as assigned or as necessary.

Organizational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to community operations, and reporting violations or infractions to appropriate individual(s).
• Practices proper safety techniques in accordance with Company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies areas for improvement and offers suggestions to improve the efficiency, productivity, and profitability of the community.
• Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.

JOB REQUIREMENTS

Knowledge, Skills, Abilities:

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain housing features, and answer questions about the community’s operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Strong proficiency in using property management software (preferably Yardi and/or One Site).
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percent’s in order to complete financial records, budgets, and other fiscal reporting information.
• Demonstrated understanding of community operations and, in particular, lease terms and lease enforcement, including collections.
• Employment history that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.

Greystar will consider for employment qualified applicants with arrest and conviction records.