Renewal Specialist

Job DetailsLevel EntryRemote Type Optional Work from HomePosition Type Full TimeTravel Percentage NoneJob Shift Day Monday – FridayRenewal Specialist – Onsite

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BHunderstands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work s “Best Workplaces for Women.” BH was also ranked in 2018 and 2020 as one of the “Best Workplaces for Millennials. In addition, in 2019, BH was named to the 100 Best Workplaces for Diversity. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Reporting to the Director of Revenue Management, the Renewal Specialist is responsible for assisting the onsite teams and the revenue manager with the generation, distribution and follow- up for renewal offers to each site in their portfolio.

Essential Job Functions:

• Exhibits strong commitment to the service needs of the internal and external customer.
• Creates and maintains efficient documentation for decision-making.
• Coordinates the needs of multiple departments.
• Assist the onsite team in understanding the client directives for occupancy and rent growth and translating that directive to renewal performance.
• Assist the revenue manager in understanding the client directives for occupancy and rent growth and translating that directive to renewal settings and generation.
• Create and distribute renewal letters within required timeframes.
• Follow- up with residents to ensure that renewals are signed.
• Personally, respond to and address resident questions regarding renewal offers.
• Represents the company in a professional and courteous manner.
• Ensure data consistency and help monitor integrity of data.
• Other duties as assigned.

Job Qualifications:

• Onsite experience required
• Understanding of asset performance
• Proficiency in MS Excel, Word, PowerPoint and Outlook
• Strong customer service skills
• Strong analysis and reporting skills
• Strong verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Ability to work with a diverse group of people and customers

Physical Requirements/Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Temperature/Climate:This position will work primarily in an indoor office environment.

Safety Considerations:This position will operate office type equipment.

Physical/Mental/Organizational Capabilities:The individual must possess the ability to walk, stand, sit, bend, balance, and lift, push/pull, carry, and/or move up to 30 pounds occasionally. While performing the duties of this job, the employee may be required to reach with hands and arms; stand; walk; and use hands and fingers to handle, feel or operate objects, technological equipment, or controls.

Personal Protective Equipment necessary:affected employees are required to use/wear the PPE provided by the company.

Visual/Hearing Capabilities:The visual ability necessary to read and interpret a

Computer screen is required. The visual acuity requirements including color, depth perception, and field vision.The worker is required to have visual acuity to operate equipment. The hearing ability necessary to communicate with others is required. The individual must be able to communicate effectively, both written and verbally, with employees and customers on all levels of the organization.

Work Schedule:8am-5pm, Monday-Friday, or as needed to meet business needs.