Regional Service Manager

Company Overview

Founded in 1986, Asset Living is a true third-party property management firm with decades of experience delivering exceptional value to partners across the nation. As a leader in third-party property management, Asset Living is the fourth largest in the country (National Multifamily Housing Council’s Top 50) and remains the No. 1 third-party student housing property manager in the U. S. for 11 years in a row (Student Housing Business). With over 36 years of experience, Asset Living’s growing portfolio includes a multitude of properties across the country that span the multi-family, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living presently manages a portfolio consisting of approximately 175,000+ units and 125,000+ beds. Asset Living is a family made up of diverse backgrounds, unique ideas, and distinct personalities. Recognized as one of the nation’s Best and Brightest Places to Work, professionals join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Regional Service Manager

General Statement of Duties
: The Regional Service Manager is a results-driven leader responsible for maintaining the physical condition and marketability of properties. Effectively develops and leads a strong maintenance services team to accomplish short and long-term objectives for assigned properties and achieve established performance benchmarks. Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Asset Living.

Supervision Received
: Reports to Director of Maintenance.

Essential Functions of the Position
:
Responsible for meeting or exceeding established performance benchmarks:

Term

Definition and Notes/Instructions

Target

Emergency Work Orders Completed or Abated in < 24 Hours

The percentage of emergency work orders that are completed or abated within 24 hours of issuance of the work order shall be greater than or equal to the target benchmark.

> 99%

Average Days Routine Work Orders Active

The average number of days that all non-emergency work orders will be active during the period shall be less than or equal to the target benchmark.

<
2 Days

% of Make Ready

% of Units Made Ready of Available (Not Leased Apartments/100% Leased Apartments Must Be Ready)

> 70%

Service Audit Inspection Review Score

Service Audit Score

> 90%

Completing Budgeted Capital Work

Developing scopes, bid reviews, managing the work and completing the project in accordance with the budget.

>99%

Essential Duties & Responsibilities

• Consistently proves to be dependable and knowledgeable leader.
• Monitors and provides support for accurate and effective record keeping methods including maintenance records; inspection records; and HVAC records.
• Fosters a professional image by setting a positive example to his/her staff.
• Can be relied upon to carry out the responsibilities in an efficient and effective manner.
• Enforces and adheres to company policies, rules and regulations.
• Demonstrates sound decision-making ability.
• Able to effectively problem-solve issues and create positive outcomes.
• Follows instructions and completes tasks as assigned.
• Ensures that issues are thoroughly addressed and effectively closed.
• Displays understanding of standards of performance. Clearly communicates these and other necessary standards to property personnel. Measures performance against these standards.
• Demonstrates exceptional customer service skills.
• Consistently participates in team and project meetings.
• Effectively utilizes training and coaching and other means to ensure employee s performance consistently meets or exceeds standards of performance. Where necessary, identifies weaknesses in performance.
• Preserves and respects resident and applicant confidentiality.
• Effectively utilizes the tools available to monitor property performance.
• Minimizes expenditures for the property by preventative maintenance practices, eliminating or delaying expenditures, comparative shopping practices, and maintaining reasonable levels of inventory.
• Participates in preparation of annual operating budgets.
• Identifies problems and takes corrective action.
• Executes a preventive maintenance program and preserves the physical asset for the employment of staff, residents and investors.
• Performs routine inspections on the property to provide residents with a secure environment (such as checking railings, balconies, parking areas, lighting, etc.)
• Oversees the physical condition on all communities.
• Maintains the physical condition of all properties and UPCS/REAC readiness.
• Conducts physical site inspections. Makes recommendations for exterior and interior apartment improvements.
• Oversees and negotiates capital improvements and contracts.
• Develops scopes for capital projects.
• Manage capital projects including but not limited to overall tracking and management of projects.
• Responsible for project budget as it relates to maintenance or capital improvements.
• Assess and recommend maintenance improvements with budget recommendations.
• Evaluate suppliers and their services on a routine basis based on quality, customer service and pricing.
• Lead on-site maintenance staff in the diagnosis of problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry wailing, exterior structure, and appliance.
• Obtain bids, create contracts and verify contractor insurance certificates to ensure they meet the requirements set forth by owners and management.
• Comply with all company policies and procedures including all applicable safety rules and regulations, and all applicable local state and federal laws.
• Supports staff in hiring maintenance personnel as needed.

Skills/Specialized Knowledge:

• Ability to read, write, understand, and communicate effectively with team.
• Ability to use a personal computer and working knowledge of Microsoft Word, Outlook and Excel.
• Heating, Ventilating, and Air Conditioning (HVAC) knowledge is required.
• Knowledge of (property) site functionality.
• Strong organizational and time-management skills.
• Excellent customer service and interpersonal skills.
• Ability to negotiate a contract.
• Ability to set goals and consistently meet deadlines.
• Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.
• Ability to use standard maintenance tools and equipment in a training capacity.
• Ability to perform intermediate mathematical and accounting calculations.
• Knowledge of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to successfully delegate.
• Ability to manage a team.
• Ability to conduct interviews.
• Ability to train.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

Education and/or Experience:

• High school diploma or equivalent is required.
• College degree preferred.
• Minimum of five years previous experience in property management maintenance, other building maintenance or related trade is required.
• Must have 2 years multi-site experience

Required licenses or Certifications:

• Current driver’s license and automobile insurance.
• EPA Certified Universal.
• Certified Pool Operator (CPO) certification.
• Other license and/or certifications as required by state law.

Other Requirements:

• Must comply with all safety regulations including, but not limited to: the use of back brace, safety goggles and gloves when appropriate.
• Must be reachable at all times via phone except during approved time off.
• Some travel may be required.
• Proficient in MS office products, primarily Word, Excel, Outlook and Publisher preferred.

Physical Demands:

• Standing, walking, and/or sitting for extended periods of time.
• Frequent handling, use of hands, fingers, talking, and hearing.
• Moderate climbing, bending, stooping, kneeling, crouching, reaching, lifting, and feeling.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish color.
• Ability to distinguish the differences or similarities in odors, such as a gas leak.

Mental Functions:

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal supervision.

Work Environment:

• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards:

• Exposure to burning fuel, explosive substances, or radioactive rays or waves.
• Potential exposure to environmental hazards, chemicals, electrical shock, heights, moving mechanical parts or machines, fire and radiation.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.