Regional Service Manager

The Regional Service Manager reports to the RVP or SVP and is responsible for managing the service operations of an apartment property on a temporary basis. The Regional Service Manager will help in developing the maintenance staff at assigned properties and to assist in hiring and training of maintenance personnel. An associate in this position will be assigned by the RVP or SVP to fill in at different properties, typically for short and medium assignments but long term assignments are possible. These assignments may be to work in the absence of the regularly assigned Service Manager, to assist at a troubled property, or work with an active Service Manager for miscellaneous reasons. When working with a property with a current Service Manager, the Regional Service Manager of that region may assist in any task needed on that property. The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:

• Appreciating the uniqueness of each individual
• Communicating openly and with integrity
• Embracing opportunities
• Doing the right thing at the right time for the right reasons

Duties and Responsibilities

• Assists assigned Property Managers and Service Managers in completing all tasks necessary to meet performance benchmarks, including but not limited to: supervising staff, ordering parts, scheduling vendor service, completing work orders, preventive maintenance, painting, cleaning carpets, etc.
• Assists assigned Property Managers and Service Managers in staff development, including interviews, coaching, and teaching to insure that proper procedure is followed. Leads, develops, and trains staff to meet established goals.
• Works as a Service Manager at an assigned property in the absence of a regularly assigned Service Manager.
• Mentors new Service Managers through “hands-on” training. Instructs Service Managers on MAA policies, procedures, and guidelines.
• Supports the properties in day-to-day operational issues to insure that the properties’ needs are met and that MAA’s standards are upheld. Assists properties with solutions to short-staffed situations to ensure that property operations are maintained to MAA standards.
• Walks rent-ready units to insure that the maintenance team is upholding MAA requirements and reviews outstanding work orders and assists when needed.
• Reports adverse problems such as associate problems, financial liability, and asset conditions that may place property operations in jeopardy to Senior Management.
• Assists properties in finding solutions to maintenance problems.
• Assists with resident complaints and resolutions. Reports occurrences to RSDs, RVPs and SVPs.
• Frequently interacts and communicates effectively with residents, property staff and/or vendors to complete maintenance duties and requests.
• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• High school diploma/GED and three years leading a maintenance operation at an apartment community, or equivalent experience required
• HVAC and pool certified required
• EPA Type II or Universal certification and other certifications as needed at the assigned property required
• Valid driver’s license required

Preferred Qualifications

• None

Knowledge, Skills, and Abilities

• Thorough working knowledge of apartment maintenance practices and procedures
• Skill in using common and specialized tools to efficiently make repairs and perform maintenance duties
• Skill and ability to clearly and concisely communicate verbally and in writing with residents, vendors, and co-workers
• Skill in guiding and directing the work of others
• Skill in organizing multiple tasks at different locations
• Skill in using basic computer software
• Ability to travel to multiples sites on short notice
• Skill and ability to clearly and concisely communicate effectively verbally and in writing with residents, property staff and/or vendors
• Ability to work in disagreeable conditions, both outside and inside, for extended periods of time and to lift weights of over 50 pounds regularly

Physical and Environmental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 50 pounds.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.