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Regional Service Director
The primary location for this position is in Dallas, TX and this position will support 19 MAA Communities in the Dallas/Fort Worth market
The Regional Service Director reports to the VP, Physical Assets and is responsible for the coordination of all large Capital Improvement Projects in the assigned region or group of properties. The Regional Service Director also assists Community Leaders to evaluate and verify that the prescribed maintenance programs are in place and effective. The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Embracing opportunities
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Evaluates all preventive maintenance, routine maintenance, market ready programs, and all other maintenance programs on each property.
Responds to issues as requested by the Director of Property Management Operations, Director of Maintenance or the Regional Director of Operations and Area Leaders for resolution of issues.
Assists Community Leaders with interviews and testing of Lead Service Technicians.
Assists Community Leaders with orientation training of Lead Service Technicians and training of other maintenance personnel.
Provides information to Community Leaders and Area Leaders for competitive pricing of goods and services.
Conducts quarterly maintenance audits of all properties in the defined region.
Assists Community Leaders with the preparation of the budget for maintenance parts and replacement accounts.
Identifies and prepares budgets for future years’ capital improvements. Verifies all capital improvements budgeted for are necessary. Writes specifications for all necessary projects.
Tracks progress of all capital improvements and submit the Capital Project Status Report to the Director of Physical Assets and other capital improvement-related members of Mid-America’s management team.
Assists with due diligence inspections on potential acquisition properties.
Performs other related duties as assigned to meet the needs of the business.
Required Qualifications
Three years as a maintenance supervisor in a multi housing setting or a similar type of position.
Experience and/or training in HVAC repair and installation and at least a working knowledge of the following: appliance repair, plumbing, carpentry, roofing, electrical work, carpet laying, painting, drywall, and the general knowledge required to read, write, and evaluate specifications and contracts for capital projects.
Preferred Qualifications
Associate’s/Bachelor’s Degree
Knowledge, Skills, and Abilities
Ability to follow instructions, both written and verbal
Ability to give instructions to others, both written and verbal
Ability to produce reports in Word and spreadsheets in Excel
Knowledge of apartment management
Knowledge of maintenance techniques, tools, methods, etc.
Good communication skills, both verbal and written
MAA recognizes that talented people are attracted to companies that provide competitive pay, comprehensive benefits and outstanding advancement opportunities. We offer a comprehensive benefits package* including, but not limited to, the following:
* Medical, Dental and Vision Insurance
* Life and Disability Insurance
* Employee Assistance Program
* Vacation, Sick Leave, and Holiday Pay
* 401(k) Retirement Plan
* Tuition Reimbursement
* Adoption Reimbursement
* Apartment Discount
* Opportunities for promotion and internal career advancement
*Eligibility for benefit plans and programs vary based on hours worked and length of employment.
We are committed to providing service excellence and value to those who depend on us at MAA. Our people-first approach has been transforming properties into communities and apartments into homes for over 25 years. As the largest owner-operator of multifamily apartments in the United States – we are established leaders in the real estate space – bringing tremendous opportunities to those looking to build their careers. We invite you to explore our Brighter View and find your place at MAA!
EOE M/F/V/D
Drug Free Workplace
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