Regional Operations Coordinator

Job Title

Regional Operations Coordinator

Job Description Summary

The Regional Operations Coordinator is responsible for providing operational, instructional and technical support to the Region for the proper adoption and deployment of C&W Services’ automated business processes.
Work scope includes supporting management & supervisory staff with business process training and assistance. This role is critical to ensuring that regional business processes are aligned to the C&W Services’ business automation framework and is compliant with applicable SOX audit rules.
Compensation: $28. 00-$32.00/hr., based on experience.

Job Description

Responsibilities/Tasks/Duties

• Responsible for providing regional management team with direct transactional assistance in the company’s business automation tools and processes. Ensure regional compliance with C&W Services technology and business process infrastructure. Scope of business tools supported include, but not limited to:
  • JDE Work Order Management (WOM)
  • Microsoft Office Business tools (Forms, Teams, Outlook, Excel, SharePoint, Viva Engage)
  • Workday/Employee and Organizational data
  • Kronos/Timekeeping
  • Salesforce
  • Citrix Hubble
  • Procure +
  • MyAP
  • Utrac
  • Sterling
  • Equifax
  • Works
  • Concur
  • Xcelerate
  • Service Now
• Ensure new employees are provided the appropriate access and are trained on the business automation tools C&W Services uses (examples listed above). May train directly or will secure the appropriate subject matter expert to provide training.
• Assist hiring managers or local operators with coordination of employee hiring/onboarding events such as: background checks, Workday tasks, completion of the Form I-9 and provisioning of corporate assets (systems access, cell phones, laptops and vehicles) for either home office or site administrative operations. Works in coordination with relevant functional partners (such as Human Resources and Safety).
• Support regional safety management with weekly and monthly reporting. Utilizing corporate systems and programs. Supports safety team and director with monthly deep dives into compliance.
• Oversee the daily/weekly transactional activities associated with Workday and Kronos. Ensures transactions are accurate, approved and executed in a timely fashion. Reviews payroll time records for missed punches, paid time off and approvals, when appropriate
• Assist lead operations coordinator in processing account level billing changes via MDF and ensuring SOX compliance standards are met. Act as backup for lead operations coordinator or other operations coordinators in their absence.
• Support the operational leadership with the collection, compilation and analysis of account information for client consumption for periodic business reviews or ad hoc requests. May prepare client facing presentation materials.
• Support operational management with organization hierarchy and regional communications through Rally program
• Roll out and facilitate implementation of corporate programs including restructuring of systems and initiatives.
• Provide support for corporate projects or events, such as startups, account reviews, job fairs and other activities as required by the CWS Management team.

Requirements

• Must possess demonstrated leadership and influencing skills
• Must be able to work independent and exercise independent judgment.

• Software proficiency in MS Office (Excel, Word, power point). Must demonstrate an ability to learn and teach various business automation tools. (Direct experience with Kronos, Workday, JDE financial systems are assets)
• Well presented, highly organized and task focused combined with outstanding and effective communication and interpersonal skills
• Demonstrated ability to prioritize, plan and manage a varied workload.
• Technologically savvy with the ability to troubleshoot basic problems with devices such as timeclocks, smart phones, laptops etc
• Ability to recognize, document and optimize business processes.
• Must have exceptional customer service and conflict resolution skills.

#LI-Remote

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $32.19 – $32.1875C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.