Regional Hard Services Manager

Job Title

Regional Hard Services Manager

Job Description Summary

The Regional Manager will manage and direct activities for the delivery of workplace services, operations and asset planning, maintenance and repair for an expanded portfolio with accountability for the overall delivery of portfolio management, including engineering services, site services, and environmental health & safety. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio. The primary objective of the position is to maximize the value of the client’s assets achieving the operational and financial goals and objectives by developing, implementing and executing an overall Strategic Plan for each property and the portfolio as a whole.

Job Description

ESSENTIAL JOB DUTIES (7-10 with highest % time spent listed first):

• Provide operational leadership and support and technical oversight for all facilities assigned, which may include remote field offices.

• Ensure that facilities are operated and maintained cost effectively, safely, efficiently and in first class condition.

• Ensure proper procedures and standards are being practiced and maintained.

• Provide technical oversight for the design and implementation of the preventative maintenance program in accordance with manufacturer’s recommendations, current industry practices, and Cushman & Wakefield’s guidelines as outlined in C&W’s Policies & Procedures manuals and subsequent revisions.

• Analyze equipment downtime ramification and develop contingency plans in the event of equipment failure. Supervise building overhauls or retrofits.

• Develop and oversee hazardous materials control policies and procedures.

• Ensure that all technical work is carried out according to code and building standards, that certificates of insurance are correct and in place, and that all work is in compliance with the building owner’s or client’s requirements.

• Ensure that all equipment is maintained in accordance with the manufacturer’s recommendations and/or Cushman & Wakefield Policies & Procedures by performing periodic inspections of all major equipment and by keeping a close check on the introduction of new equipment.

• Provide leadership and management support to facility management and technicians who have the responsibility for day-to-day operations and maintenance of the building support systems (heating, ventilation, electrical distribution system, plumbing, fire suppression system, etc.)

• Recommend and implement critical systems policy and procedures including industry compliant MOPs, SOPs and Change Management processes.

• Be responsible for budget control and forecasting of contracts and major operations related to technical operations.

• Report abnormal or critical conditions immediately to the relevant C&W Facility Management and the General Manager.

• Performs other related duties as required or requested

EDUCATION/EXPERIENCE/TRAINING:

• Bachelor’s Degree required

  • Specify preferred major: Facilities Management, Corporate Real Estate, Project Management, Business Administration

• Certifications, Licenses, or Accreditations preferred

  • Specify requirements: Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA)

  • Engineering, Business or technical training or certifications preferred

WORK EXPERIENCE:

• 7-10 years of related facility management work experience required

• 5-7 years of Management Experience

• Specialized knowledge / skills:

  • Experience in leasing, construction, engineering and all facets of property operation and building management

  • Experience with human resource and performance management processes

  • Experience with critical system environments preferred

  • CMMS/Work Order Management experience preferred

  • Proficient in understanding management agreements and contract language

  • Ability to read and understand construction specifications, blueprints, and single line diagrams

  • Skilled in Building Management Systems maintenance and monitoring

  • Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)

  • Strong discipline of financial management including financial tracking, budgeting and forecasting

  • Knowledge of Financial Systems (Yardi a plus)

PHYSICAL DEMANDS/ENVIRONMENTAL WORK CONDITIONS:

• While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

COVID-19 REQUIREMENTS

This position requires that the employee perform services for a customer at a customer facility. The customer mandates that all service providers entering its facility be fully vaccinated against COVID-19. In light of the customer’s requirement, C&W will require each individual to be fully vaccinated for COVID-19 prior to commencing employment in this position, except to the extent that applicable law requires a reasonable accommodation for the individual (and to the extent that such accommodation does not impose an undue hardship on C&W).

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.