Receptionist

Job Title

Receptionist

Job Description Summary

Responsible for front desk and front office support operations for commercial services within a specified market in an efficient and effective manner. The Receptionist will work with the Director of Operations, Office Manager, Office Coordinator and fee-earners within the market to provide support as needed.

Job Description

Essential duties and responsibilities

Enter Expense Reports

• Collect expense reimbursement documents, such as receipts, and other information from fee-earners, Associates, and/or Coordinators as needed
• Attribute expenses to specific deals or other codes and track against deal budget
• Enter expense reports into Workday

Vendor Management / Administration

• Complete routine/correspondence, enter data, print letters, print labels, create form letters, format documents, and input data
• Manage purchasing and maintenance of office supplies and office equipment (i. e., furniture, IT equipment, telephones, snack services, plants, etc.) by ordering through Workday, procurement, or outside vendor
• Enter all new local vendors into Workday and update data as needed
• Process all invoices for office or region in absence of Office Manager
• Act as liaison for property/building management and coordinate maintenance needs (i.e., light bulbs, heating/cooling, carpet cleaning, etc.)
• Manage list of key vendor contacts, building management, security, engineering, etc.

Greet / Direct All Visitors

• Manage front desk by providing building access (when required) and notifying the employees that client, vendor or job candidate has arrived
• Communicate with operations staff, brokers, and Managing Principal regarding their availability
• Provide parking pass/validation per request

Manage Phones

• Answer and screen all incoming calls and relay messages
• Communicate general company information
• Communicate with operations staff, fee-earners, and Managing Principal
• Handle calls with discretion per the request of the operations staff, fee-earners, and Managing Principal

PHYSICAL CONDITIONS

While performing the duties of this job, the employee may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; and be regularly required to walk, talk, and hear.

Reporting relationship

Role will report to the following:

• Office Manager

Metrics

Role will be evaluated on the following:

• Positive attitude
• Professionalism
• Efficiency and dependability
• Organization
• Customer service and people skills
• Desk and phone coverage
• Turnaround time
• Accuracy of analysis
• Timeliness of analysis
• Vendor management

BACKGROUND AND EXPERIENCE

• Post-Secondary Education
• 0-3+ years of experience in a receptionist or administrative support role
• Front desk and/or office experience a plus

Competencies

• Strong written and oral skills
• Basic computer skills, strong Microsoft Office Suite skills a plus
• Ability to plan, organize and manage processes
• Basic knowledge of office administrative duties
• Ability to follow instructions and procedures

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.