Receptionist

Job Title

Receptionist

Job Description Summary

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people
work, shop, and live. The firm’s 44,000 employees in more than 60 countries provide deep local and global insights
that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest
commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services,
capital markets, facilities services (branded C&W Services), global occupier services, investment management
(branded DTZ Investors), tenant representation, and valuations & advisory.

Job Description

Role Purpose:

To actively deliver the Workplace experience at the client’s office that ensures we are offering a First Class service by building and maintaining strong, positive relationships with the client, customers and vendors to promote excellent customer service.

Core Responsibilities:

• Comply with Health, Safety and Environmental policies * Provide a welcoming and professional customer experience, delivering a seamless customer journey.

• Achieve the highest standards of quality, service and presentation of the business.

• Ensure Reception presence is managed with team representative alongside other core responsibilities

• Meet and greet all visitors attending site * Ensure all Visitors are signed in as specified by the Property procedures

• Escorting Clients to Meeting Rooms

• Manage meeting room booking/changes/catering requests

• Meeting Room Set up ensuring the rooms are adequately stocked with Pens/Pencils/Papers

• Ensuring office/catering supplies are fully stocked i.e. Stationery, Toner, Office/Tea, Coffee etc.

• Assist with preparation of meeting rooms for Meetings and Events, ensuring all catering and refreshments are in the relevant room on time

• Ensure Meeting Rooms are left tidy and clean for next meeting

• Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately

• Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately

• Open and distribute external mail and courier deliveries and logging where necessary

• Ensure to monitor, action and process any emails on the company email account

• Attend regular One to One Meetings

• Manage/liaise with Building contractors and issues and or/work being carried out within the building

• Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety, Security measures

• Log any Building Faults/Issues with the Cushman & Wakefield Helpdesk

• Meridian Compliance software for health & safety management (chasing/upkeep)

• Programme Door Access Fobs for all New Joiners, Visitors and Contractors

• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business

Qualities and Personal Attributes: Essential (unless noted as Desirable)

Business Generation, Execution and/or enablement

• Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and client goals.

• Identifies opportunities to learn more about CW commercial environment.

• Uses all available internal resources, systems and tools to help increase team productivity.

• Uses all contact with clients as an opportunity to build a positive image of the C&W brand.

• Identifies and improves processes, systems and work products to continually exceed internal and external client expectations.

• Identifies solutions that reduce expenses.

• Seeks assignments and welcomes challenging activities.

• Looks for new ways to differentiate CW services from the competition.

• Shows initiative in identifying, recommending and pursuing new opportunities.

Leadership and Management

• Creates collaborative opportunities and communicates proactively with all relevant levels of the organisation to obtain and share information.

• Recognises the needs and welcomes the unique contribution and diversity of all colleagues and clients.

• Actively listens to requests from internal and external clients and provides timely assistance with careful attention to detail.

• Encourages colleagues through constructive feedback, workload management and transfer of knowledge.

• Builds own skills by consistently pursing growth opportunities; seeks a mentor and is willing to assist colleagues.

• Embraces change and takes action to fulfil new plans and directions set by others.

• Acts as the client and vendor relationship manager and develops client and vendor engagement.

• Takes ownership of own role and responsibilities

Trusted Advisor and Expert

• Addresses issues/queries quickly and accurately.

• Makes informed decisions and takes responsibility for outcomes.

• Supports colleagues in meeting the client’s needs.

• Good understanding of H&S and risk awareness.

• Forecasts and evaluates commercial and financial risks together with the identification of procedures to avoid or minimize their impact.

Knowledge

• Solid educational background

• Customer service background essential

• Knowledge of Facilities Management processes preferable

• IT Skills, Outlook, Excel, Word.

Skill and Experience

• Be able to perform in a fast-paced environment

• Experience in a customer facing environment would be essential

• Multi-site experience preferred

• Key base experience is customer focus and empathy

• Good administrative and organisational skills.

• Excellent communicator at all levels.

• Polite and confident telephone manner.

• Ability to multi-task and work under pressure.

• Team player – Ability to work alone or as part of a team

• IT literate – Excel to at least intermediate level

• Ability to prioritise workload and manage change effectively

• Attention to detail