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Receivables Support Specialist
This entry-level position is responsible for ensuring all administrative and support functions are completed for the department. Responsibilities may include providing assistance to support outstanding balance collection in an effort to achieve or maintain daily, weekly, and monthly targets and responding to inquiries (via phone and/or email). Additional responsibilities may also include partnering directly with community managers and their associates on various issues, as well as reviewing resident and/or collection files for proper documentation as well as ensuring they are compliant with all applicable laws and department policies.
JOB DESCRIPTION
Clerical Administrative duties include but are not limited to:
- Respond promptly to client inquiries according to level of urgency and date submitted; properly recording detail of actions taken.
- Provide Receivables help desk support by receiving and processing move-out files, screening files and/or revision requests, responding to user requests and questions, researching and correcting system problems and following up with the end users to ensure satisfactory resolution of systems-related issues.
- Prepare documents, letters, and other communication materials for internal and external distribution; types and spellchecks documents, complies with statutory notice periods and any relevant document retention policies.
- Complete projects, tasks, assignments, and other work that is unique to the department; follows departmental policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.
- Communicate and coordinate with internal departments including organization of and participation in weekly departmental meetings.
- Audits files/statements received for accuracy, completeness and compliance with all applicable contract terms and federal/state laws, requests additional or missing information from Community Managers and associates; make any necessary revisions.
- Heavily involved with data entry into internal systems for all files and supporting documentation received ensuring accuracy of information.
#LI-DNI
The hourly range for this position is $18.00 – $22.00
Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members:
Medical, Dental, Vision, Life
401(k) with Company Match (eligibility required)
Short-term & Long-term Disability
Critical Illness/Accident/Hospital Indemnity Plans
Employee Assistance Program
Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave
For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.