Receivables Support Manager

This position supervises support positions responsible for the coordination of various receivables and/or other administrative activities specific to the department. Additional responsibilities of this position include month-end reporting, closing-out each period and ensuring the department is in compliance with all applicable laws and company policies.

JOB DESCRIPTION

• Oversee the department specific help desk queues and training for all community and operations teams.
• Manage varied coordinator and/or administrative positions responsible for providing support and responses to customers or team members internal and external to the department regarding day to day activities, inquiries on processes and procedures, and reporting.
• Monitor technologies and methods that will improve, streamline and/or enhance the products used for conducting activities specific to the department; Maintain contractual obligations and oversee the collection of fees and payments due for supplier discounts.
• Manage and perform accounting activities relating to department operations including posting of all payments, month-end reporting, and submitting refunds for overpayments.
• Manage all vendor relationships, technology changes and upgrades, payment of vendor invoices, and vendor contracts.
• Create and manage monthly reporting needs specific to the depart on statistics pivotal to gauging the effectiveness of work performed including, but not limited to, utilization, budget, statuses and other analyses.
• Manage and maintain relationships with third party collection agencies utilized by the organization, obtain collection agency reports for new communities that are on-boarded with credit services, and conduct case study analyses when available.

Knowledge, Skills, Abilities:

• Excellent customer service and interpersonal skills; ability to relate to others along with professional verbal and written communication skills while responding effectively to sensitive inquires or complaints. Ability to maintain confidentiality required.
• Ability to use a personal computer and advanced working knowledge of email, Microsoft Word, Excel, and ability to use general office equipment, such as telephone, fax machine, printer, and copier.
• Highly organized, detail oriented, with strong time management, research, and analytic skills.
• Ability to multi-task, make quick and effective decisions, set goals and consistently meet deadlines. Ability to be flexible and quickly adapt to changing business needs and processes.
• Strong leadership skills, interpersonal skills, and initiative are imperative for this position. Must be approachable and able to work effectively with various personality types.
• Three years’ of experience in the multifamily industry and/or relevant experience preferred.

The salary range for this position is $60,000 – $65,478 – Arizona

The salary for this position is $65,478 – Washington

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members:

• Medical, Dental, Vision, Life

• 401(k) with Company Match (eligibility required)

• Short-term & Long-term Disability

• Critical Illness/Accident/Hospital Indemnity Plans

• Employee Assistance Program

• Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.