Performance Analyst

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Performance Analyst

The Operations Process Team is responsible for process design, process improvement, program and project management. The projects and programs are large, cross-functional and cross-regional in nature and impact on-site team members and RPMs throughout US Property Management. The OPT is responsible for launching and coordinating pilots and if successful implementing the updated / new projects and programs.

The Performance Analyst works with the OPT Directors to establish success metrics, determine the current baseline, and track metrics during pilot and implementation. They support the team with ad-hoc analyses of research data to support decision making. They support the execution of strategies and programs that drive the financial and operational performance of the Company’s property management business by gathering and analyzing market, client, and portfolio data, identifying opportunities for improving financial and/or operational performance, managing programs that promote revenue or client satisfaction enhancement, and performing other analytical, program management, or tasks that support the daily operation of the business.
The Performance Analyst has four major focus areas:
*Analytical Problem Solver: Analyze data to track baseline and pilot impact along with ad-hoc analyses, as needed
*Stakeholder Coordinator: Coordinates with data stakeholders to gather the data required for analysis
*Engaged Communicator: Communicates analysis results in terms of business insights and leverages them for team decisions
*Agile Mindset: Engages across topics with the team and helps design small, measurable pilots
Ideal candidates will be excited to learn new techniques for understanding and improving the operational processes, resident experience, team member experience and client benefits while leveraging their experience to measure and track the impact of the programs rolled out by the OPT.

JOB DESCRIPTION

Essential Responsibilities:

1. Determines data needs related to projects / programs and works with technology / data stakeholders to gather required data
2. Design pilot, implementation and continuous improvement measurement plans and works with technology teams to ensure data flows are established
3. Analyze operational and survey data to determine project / program metric baselines and impact
4. Present synthesized insights and impact analysis to the OPT and relevant leaders within the business
5. Synthesize existing data for ideation and prioritization sessions and leverage knowledge in solution design
6. Contribute to building measurement and analytics expertise, tools, and processes in-house
7. Manages the project intake and prioritization process for OPT and SOP requests
8. Creates tools and resources needed to effectively track and manage data
9. Measures the impact changes have during pilots and identifies additional improvements
10. Measures the impact changes have during implementation and identifies needs for continuous improvement
11. Completes various financial, accounting and administrative tasks and reports, and performs other duties as assigned or as necessary.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.

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