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Performance Analyst
The Performance Analyst works with the OPT Directors to establish success metrics, determine the current baseline, and track metrics during pilot and implementation. They support the team with ad-hoc analyses of research data to support decision making. They support the execution of strategies and programs that drive the financial and operational performance of the Company’s property management business by gathering and analyzing market, client, and portfolio data, identifying opportunities for improving financial and/or operational performance, managing programs that promote revenue or client satisfaction enhancement, and performing other analytical, program management, or tasks that support the daily operation of the business.
The Performance Analyst has four major focus areas:
*Analytical Problem Solver: Analyze data to track baseline and pilot impact along with ad-hoc analyses, as needed
*Stakeholder Coordinator: Coordinates with data stakeholders to gather the data required for analysis
*Engaged Communicator: Communicates analysis results in terms of business insights and leverages them for team decisions
*Agile Mindset: Engages across topics with the team and helps design small, measurable pilots
Ideal candidates will be excited to learn new techniques for understanding and improving the operational processes, resident experience, team member experience and client benefits while leveraging their experience to measure and track the impact of the programs rolled out by the OPT.
JOB DESCRIPTION
Essential Responsibilities:
1. Determines data needs related to projects / programs and works with technology / data stakeholders to gather required data
2. Design pilot, implementation and continuous improvement measurement plans and works with technology teams to ensure data flows are established
3. Analyze operational and survey data to determine project / program metric baselines and impact
4. Present synthesized insights and impact analysis to the OPT and relevant leaders within the business
5. Synthesize existing data for ideation and prioritization sessions and leverage knowledge in solution design
6. Contribute to building measurement and analytics expertise, tools, and processes in-house
7. Manages the project intake and prioritization process for OPT and SOP requests
8. Creates tools and resources needed to effectively track and manage data
9. Measures the impact changes have during pilots and identifies additional improvements
10. Measures the impact changes have during implementation and identifies needs for continuous improvement
11. Completes various financial, accounting and administrative tasks and reports, and performs other duties as assigned or as necessary.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.