PC Support Analyst

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PC Support Analyst

Overview:

AMLI Residential has an excellent job opening for a PC Support Analyst (MIS Analyst). The person in this role will analyze, troubleshoot, and resolve or escalate hardware and software issues for all AMLI personnel. The PC Support Analyst will be the initial point of contact for all company applications, PC, and technical issues. Hybrid position, flexibility to Work from Home.

Duties Include:

  • Effectively solve IT support incidents promptly and follow up on unresolved incidents daily until completed.
  • Utilize working knowledge of all AMLI’s systems and software to advise and assist end-users
  • Assist with the testing and evaluating of new software and systems; provide feedback and support from testing through implementation.
  • Create documentation, including end-user guides and knowledgebase documents for common issue resolution
  • Participate in an on-call rotation every fourth weekend

EXPERIENCE and REQUIREMENTS:

  • High School Diploma or GED required BA/BS degree in Information Technology desired but not required. 1+ years of experience in computer support. Experience in multi-family real estate is a plus.
  • Strong working knowledge of Microsoft Windows and Office 365 technical support and use. Fundamental understanding of computer systems, networking, and technical systems.
  • Travel required for annual department meetings. Periodic in-city travel associated with remote site upgrades and installations may be required.

Compensation and Benefits:

AMLI offers the following benefits to meet the needs of AMLI employees and their families:

  • Rental discount at any AMLI apartment community
  • Medical, Dental, and Vision Coverage
  • 401(k) Company Match
  • Life Insurance, Long Term Disability, Short-Term Disability, and Parental Leave
  • Tuition Reimbursement
  • Time Off – Vacation, personal, sick, and company holidays

AMLI is an equal employment opportunity employer that encourages personal and professional growth. AMLI Residential focuses on developing, constructing, and managing luxury apartment communities. We currently own and manage over 25,000 apartment homes in nine U.S. markets.

AMLI is an equal employment opportunity employer that encourages personal and professional growth. We are a leader in sustainable LEED and ENERGY STAR Certified luxury apartment communities. AMLI was founded in 1980 as private real estate development, management, and investment company. In 1994, AMLI went public as an NYSE publicly traded real estate investment trust. In February 2006, AMLI became a private company again through a $2.1 billion transaction with the PRIME Property Fund, a core commingled institutional fund managed by Morgan Stanley.

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AMLI apartments provide an exclusive, modern living experience with incomparable customer service standards, convenient resident programs and a dedication to the surrounding community. More than an apartment, we provide a home and a carefree lifestyle.

AMLI’s integrated approach leverages our development and management teams’ expertise and strong collaboration to provide innovative apartment homes that enhance our residents’ lives.AMLI Residential focuses on the development, construction and management of luxury apartment communities. We currently own and manage over 25,000 apartment homes in eight U.S. markets.

The AMLI® brand

signifies incomparable quality and service. Managing our own communities ensures our high standards are maintained and our brand is protected, every single day. Owning our communities for the long-term allows us to build an enduring commitment to our residents and the neighborhoods they call home.

Work that energizes you

AMLI apartments provide an exclusive, modern living experience with incomparable customer service standards, convenient resident programs and a dedication to the surrounding community. More than an apartment, we provide a home and a carefree lifestyle.

Each team member contributes in a unique way to achieving AMLI’s Mission: Provide An Outstanding Living Environment For Our Residents.