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Operations Specialist – San Jose/ San Francisco
JOB DESCRIPTION
- Provides software guidance, support, and education to regional teams and leaders to effectively manage effective utilization of tools.
- Oversees operational tasks and initiatives as it relates to office and software standardization.
- Tracks and guides portfolio on completion of all auditing and inspection exercises, maintaining regional compliance with local and statewide regulations.
- Partners with all departments and support services peers to drive operational excellence at the regional level.
- Monitors key performance indicators, including business intelligence health meters, reputation, customer satisfaction, to drive performance standards within assigned portfolio.
- Assumes primary ownership of providing operational guidance to onsite teams with internal and client-specific standard operating procedures.
- Assists in the due diligence and take-over process by completing file audits and unit inspections as well as conducting interviews and onboarding processes.
- Acts as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.
- Works with on-site teams to provide vendor and marketing outreach to generate Community awareness and qualified traffic.
- Establishes relationships with preferred employers within the market.
- Assists with establishing and implementing social media accounts, email templates, craigslist/free online advertising templates, websites and search optimization, and other on-line tools.
- Conducts Focus Groups to identify housing needs and communicate potential new housing trends.
- Monitors on-line rating and reputation management sites and assists on-site teams with response recommendations.
#LI-CG1
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Company Updates
THE GREYSTAR STORY
In 1993, when Founder, Chairman, and CEO Bob Faith set out to build Greystar, he envisioned the need for a rental housing industry leader — a blue-chip company that operated with the highest integrity and character in delivering world-class services to residents, property owners, and investors.
With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
WHAT SETS US APART
At Greystar, we care about our residents, clients, and partners – and it shows. Our focus on people, genuine relationships, and shared values has created a unique and defining company culture.
Our team members are key to that culture, so we also strive to hire the best people in the business. “Our Core Values and our people are at the heart of everything we do,” says Bob. “Though times and technology may change, it’s our people who have made Greystar the global leader in rental housing.”
Diversity, Equality & Inclusion
At Greystar, we’re committed to doing the right thing. Our Core Values foster an environment of diversity, equality, inclusion, and belonging, and create the framework that guides everything we do. Our company-wide Diversity, Equality & Inclusion effort isn’t something that’s led by a person or division – it is an effort that is driven by the entire business and guided by our team members.