Operations Specialist

Job Title

Operations Specialist

Job Description Summary

The Operations Specialist will provide administrative support to the Regional President, Managing Principal and or other department leaders. The Operations Specialist will work with the Operations Manager within the market to provide support and assist in strategic initiatives regionally.

Job Description

ACCOUNTABILITIES

May be responsible for one or more of the following:

Administration and Project Support

• Summarizes, prioritizes, and researches information into a concise and usable format for leadership to review.
• Responds to or routes priority or confidential business-related inquiries from external or internal sources with correspondence or other messaging on behalf of leadership
• Creates or directs creation of reports, charts, budgets and other presentation materials for leadership
• Schedules and organizes complex calendar activities, working around scheduling conflicts and maintaining responsibility for leadership’s calendar
• Manages end to end complex business related global and domestic travel arrangements and logistics for leadership, including expense reporting management and reconciliation
• Collect expense reimbursement documents, such as receipts, and other information from leadership and enter expense reports into Workday
• Coordinates data from a variety of sources for inclusion in technical reports and presentations, performs independent research and prepares information for special projects as required
• Has a broad knowledge and understanding of the company’s operations and business objectives
• Ensure that education, credentials and licensing of staff is current
• Coordinate training programs for salespersons and employees with appropriate responsible groups
• Assist and support the Office Manager and/or Director of Market Operations with the operations plan as needed
• Compose draft correspondence for review by manager(s)
• Prepare, collect and maintain information for the preparation of confidential reports, proposals, and other materials
• Anticipate manager(s) and business needs and undertake necessary actions to produce effective results on time
• Maintain files, such as documents provided by operations staff, including Managing Principal or reference material (i.e., billing packages, which include lease, commission agreement and other pertinent client related files), vendor contacts, licensing info, COI, etc.

MINIMUM REQUIREMENTS

• High School Diploma or GED
• 4+ years of administrative support experience
• Executive level professional support experience a plus
• Exposure to project and process management
• Or any similar combination of education and experience
• Proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills
• Ability to exercise discretion in dealing with confidential information and highly sensitive issues
• Strong interpersonal skills and problem-solving ability
• Proven record of excellent internal and external customer service
• Excellent attendance and punctuality

PHYSICAL REQUIREMENTS

• Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer
• Regularly required to talk, hear, and use hands and fingers to write and type
• Ability to speak clearly so others can understand you
• Ability to read and understand information and ideas presented orally and in writing
• Ability to communicate information and ideas in writing and orally so others will understand
• Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays

The above-referenced position summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities and requirements.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.