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Operations Executive (Call Centre)
Job Title
Operations Executive (Call Centre)Job Description Summary
Job Description
Job responsibilities
- Ensure service standards and quality are met and exceeded. This is done through close monitoring of the team and service performance.
- Involve in manpower issues such as staff development, performance management and employee grievances.
- Ensure prompt reply to customers’ feedbacks and complaints.
- Ability to identify training needs, advise, plan and organize and follow up training programs in order to increase staff know-how and performance.
- Develop knowledge module for each service and products.
- Conduct briefing and training to the team.
- Perform call calibration session on a regular basis with the Customer Contact Officers to ensure that there is standardization and consistency in the service performance.
Job requirements
- Diploma holder in any disciplinary
- Minimum 5 years experience of contact centre management in projects of similar scale
- Possess good communication skills in English
- Posses good supervisory and project management skills
- Be customer-oriented
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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Company Updates
Cushman & Wakefield
Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.
Get Ready For A New Experience
Cushman & Wakefield’s dedication to curated resident engagement strategies, communication and responsiveness builds a strong sense of community and positively influences satisfaction and retention at our properties. Browse our featured communities and find the perfect place for you.
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Cushman & Wakefield consistently ranks on NMHC’s Top 50 Managers list with talented teams that operate interactive communities. Whether you’re an investor looking for a residential property management partner, a resident who needs assistance or someone who wants to join our winning team, we can help.