Office Services Manager

Job Title

Office Services Manager

Job Description Summary

This position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. This position is responsible for the oversight of all office service that includes print, mail reception/hospitality, audio/visual, facilities and records management, as well as other general Office Services functions in a large corporate environment for a global professional services firm client. This individual has authority over hiring, and overall performance management decisions.

Job Description

• Direct and coordinate activities of all personnel.
• Establish and maintain effective lines of communication with the client, management, and personnel regarding work schedules and both distribution and coordination of materials.
• Prioritize and manage all departmental activities in accordance with set procedures and schedules.
• Establish and maintain effective working relationships with coworkers, managers, and clients.
• Monitor performance according to agreed-upon standards and take necessary action to communicate/assist/advise in order to maintain service levels.
• Perform duties in an efficient, professional, and courteous manner.
• Ensure activities meet client requirements for quality management and timeliness.
• Monitor and report on activities, discipline, performance, etc. as required.
• Handle the decision process for hiring, terminating, promoting, and evaluating all Office Services personnel.
• Pursue professional development of skills and knowledge necessary for effective performance of your role.
• Assist all personnel, when necessary.
• Monthly reporting of billing, employee hours, and departmental analysis to client and company management.
• Recognize and solve problems affecting services including schedules, staff, and quality.
• Develops customer service policies and procedures to ensure consistent customer service and satisfaction.
• Manage staff training, conflict resolution, team building, and morale.
• Approves time off requests and arranges coverage.
• Counsels employees on work-related issues or questions.
• All duties as assigned.
• Must assist in providing services in all service lines in addition to primary role.

JOB REQUIREMENTS & QUALIFICATIONS:

• 5-7 years of relevant experience, preferably in a service industry
• High school graduate or equivalent (GED)
• Proficient with Microsoft Excel, PowerPoint, and Word
• Valid driver’s license
• Copier/fax/FedEx and postage machine knowledge
• Good interpersonal skills
• Excellent communication and organizational skills
• Familiarity and ability to operate all equipment, as necessary
• Outstanding punctuality/attendance record
• Knowledgeable of postal regulations and mailing procedures
• Ability to handle multiple tasks

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.